Operations Manager
Operations ManagerDrive Operational Excellence Across a National Superstore Estate (Birmingham Based)Up to £55,000 + excellent benefitsClear progression to Senior Group Operations ManagerThis is an exciting opportunity for an experienced Operations Manager to step into a pivotal, high-impact role within a well-known, fast-growing high street brand. Based in Birmingham, the role sits within a multi-site retail and distribution environment and offers the autonomy, scope and senior visibility to make a real difference.About the RoleYou will lead operational standards and performance across a nationwide estate of large-format Superstores. Working closely with the Group Operations Director and supported by the COO, you’ll bring clarity, consistency and accountability to an operational landscape spanning retail, sales, warehousing and distribution.Your remit includes group-level leadership, compliance, brand standards, logistics oversight, performance measurement and the delivery of multi-site projects. You’ll also lead a capable management team to ensure strong execution across all locations.Key ResponsibilitiesOperational LeadershipSetting consistent operating standards across SuperstoresSupporting Store Directors and embedding best practiceRegular branch visits to provide hands-on guidanceOverseeing asset management, maintenance and facilitiesBrand Standards & MerchandisingOwning brand standards across retail and bulk tradingEnsuring accurate merchandising and promotional activityConducting reviews and driving continuous improvementWarehousing, Logistics & DistributionSenior leadership of central warehousing and transportEnsuring efficient goods-in, storage, picking and distributionImproving workflow, service levels and cost controlCompliance & RiskOverseeing Health & Safety and Food SafetyEmbedding robust audit frameworks and due diligenceMaintaining audit readiness and documentationPerformance MeasurementDeveloping KPIs across standards and operational executionBenchmarking sites and identifying improvementsLeading structured improvement plansProject ManagementDelivering key operational projects across the GroupLeading refurbishments, system changes and process redesignEnsuring changes deliver measurable benefitPeople LeadershipLeading a team including Compliance, Distribution and Operations supportDriving accountability, clarity and high performanceSupporting succession planning and developing future leadersWhat We’re Looking ForStrong, proven experience in multi-site operationsAbility to define and implement standards at scaleSkilled at analysing performance and driving improvementConfident communicator able to influence senior leadersHands-on, pragmatic and commercially focusedExcellent project management capabilityPassion for developing people and building strong teamsRetail or food industry background is highly beneficialWhy This Role Stands OutThis isn’t a role where you inherit a perfect operation — it’s a role where you build one. If you’re motivated by structure, improvement and delivering results across multiple sites, this is a chance to step into a dynamic, high-visibility role within a thriving organisation.Apply now to explore this opportunity.
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