Average Insight Manager salary in City of London

Senior Insight Analyst/ Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst / Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportuniy to help shape the digital and business strategies of some of the world’s leading brands and retailers! We are tool agnostic and depending on client requirements you will use tools like Google Analytics, Adobe Analytics or Content Square for tracking data, GTM, Adobe Launch or Tealium for implementing tags and a mixture of Google Data studio, Power BI, Advanced Excel and PowerPoint for visualisation. Also you may be required to work with the wider GCP or Microsoft tool suite to leverage other type of data in your analysis What you’ll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this)Establishing detailed reporting and visualisations that help our clients understand the performance of their digital channels.Using measurement tools to analyse visitor behaviour in detail, across a wide range of digital properties (websites, mobile applications, instore devices)Creating detailed insight reports that cover key findings and recommendations.Presenting your findings to a senior-level client audience and helping them understand what it means for their business.Working with our internal CX and Design teams to inform the creation of new websites and apps.Answering client queries and running training sessions with them What we want from you: Extensive experience working as an analyst providing insight, ideally in an ecommerce setting (client or agency)Must have Advanced practical knowledge of various Analytics tools and techniques.Numerically adept in using Excel (or similar) to analyse data.Previous experience supporting junior team members.Highly proficient in Microsoft Word and PowerPoint.Extensive experience working with senior client stakeholders.Effective time and project management as well as multitasking abilities.A proven track record of delivering large insight projects for leading B2B and B2C organisations. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

Are you passionate about driving positive change through impactful initiatives? We are recruiting an Insights Manager for our client based in London, where you will be a crucial member of the Impact Accelerator team! As the Insights Manager, you will play a pivotal role in ensuring that impact data is collected, measured, and monitored in alignment with our clients Theory of Change. You will also contribute significantly to the development of effective impact frameworks for their clients. As a core member of the Impact Accelerator team, you will be responsible for: Designing, implementing, delivering, and continuously improving the Impact Accelerator's Impact Framework based on the organisation Theory of Change.Defining and implementing cross-team data collection processes and tools to ensure high-quality, relevant, and timely data aligned with the Impact Framework.Collaborating with colleagues to design, implement, and harmonize program-level monitoring and evaluation, driving improvements and best practices. Key responsibilities of the Insights Manager: Contribute to the design and continuous improvement of the Impact Accelerator's Impact Framework.Implement cross-team data collection processes and tools aligned with the Impact Framework.Design and implement program-level monitoring and evaluation, driving improvements and informing future program design.Facilitate team performance management by providing key management information tracked against KPIs.Monitor indicators, analyse data, and provide insights to drive decision-making.Prepare insightful dashboard reporting for internal purposes and additional qualitative reporting as needed.Support implementation and coordination of Impact Framework, liaising with stakeholders.Monitor and analyse metrics, making suggestions for improvements.Work with stakeholders across the business to identify learnings that can inform external communications and thought leadership initiatives.Act as an ambassador for evidence-led giving within the businessSupport the Advisory team in developing and delivering effective impact frameworks for clients.Work confidently with philanthropists, corporate clients, and charity leaders, providing advice on impact measurement and delivering high-quality client deliverables.Collaborate with colleagues in the Impact Accelerator on seamless project delivery and management. Qualifications and Experience required of the Insights Manager Proven experience in impact evaluation and data management.Strong project management and communication skills.Familiarity with program-level monitoring and evaluation.Ability to work collaboratively with stakeholders across the organisation.Passion for evidence-led giving and driving positive change. This role is offered with Hybrid working and will be 2 days in the office per week. Join us in making a lasting impact! Apply now and be a key player in shaping the future of impactful initiatives for the greater good.

Kennedys is looking for a Client Experience and Insights Manager to join the Kennedys Relationship Management (KRM) team. The successful candidate will assist in the retention and growth of client accounts across Kennedys' global network and use feedback insights to improve service delivery and overall client experience, as well as gaining an understanding from our clients of their market pressures, conditions and pain points. The successful candidate will report to and work collaboratively with the Senior Client Development Manager. The Manager will be expected to also establish and maintain good working relationships across business development, other business services functions, firm leadership and the partner community. Team Kennedys' global Business Development & Marketing (BD&M) team is over 70-strong and focusses on promoting Kennedys' services and supporting the Firm's global growth ambition and our key clients and markets. The team  comprises Pursuits, Clients and Markets (where the KRM team sits), Marketing Technology & Data and Marketing & Communications. Our global team members are located across the UK , US Singapore, Hong Kong, Sydney, Melbourne, Dublin, Dubai and Miami. Key responsibilities  Lead and drive our global client feedback and experience programme, personally undertaking frequent client feedback interviews and combining these with other feedback sources to create a strategy to drive service delivery improvements and enhance client sentiment.Develop and implement a global feedback programme strategy which includes additional ways to increase the scope of the feedback that the business obtains from clients and third parties.Internally promote the value of client feedback across the globe.Work with the senior client development manager to provide recommendations on the strategy for client feedback each year and drive this forward.Run feedback campaigns / projects, focussing on a specific product area, client, office, country or region.Undertake client feedback interviews, both face to face and by video call.Develop a deep understanding of our client feedback analytics platform in order to extract relevant information, themes and actions for various internal audiences – for example, the Executive Group, Global Practice Heads, Regional Managing Partners.Delivering findings via presentations to the relevant lawyers / product line departments, as well as business services departments and to the client if required.Coordinating and utilising different feedback methods, such as independent client reviews, our innovative technology user feedback, post-tender / pursuits feedback, annual account meeting feedback, topical points arising from ad hoc service discussions and post onboarding feedback as part of a wider viewDeveloping and delivering training to BD&M colleagues to equip them to conduct client feedback interviews and manage our external service providersDevelop and maintain best practice guidance on client feedback. Required experience  A good understanding of the insurance and legal industriesStrong project management and organisational skillsExcellent level of verbal and written communicationHigh emotional EQ and diplomacy skillsGood presentation deliveryService delivery focussedStrong research, effective business writing and communication skillsExcellent use of PowerPoint and WordAbility to manage projects cross-site and in virtual teamsGood understanding of the various pressures lawyers work underPragmatic operator, comfortable working on own initiative whilst also being a team playerExcellent level of commercial acumenAbility to use persuasive language and articulate the value of client feedback across different forumsExcellent analytic skills, including the ability to see the trends in data and distil them into digestible messages, tailored for different business areas Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.  *where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.