Average Infrastructure Analyst salary in West Midlands (Region)

IT Infrastructure Manager Main Purpose of the Role:The Infrastructure Manager plays a pivotal role in the day-to-day management of IT systems across a group of companies comprising 30 retail branches, 4 distribution warehouses, and multiple website brands. This role supports the Head of IT in implementing strategic plans and policies to meet the evolving needs of our business. Primary Responsibilities: Assume a leadership role in all infrastructure matters, maintaining a hands-on approach while liaising with suppliers.Ensure high levels of supportability by applying consistent standards and common practices across all sites regarding equipment and configuration.Regularly assess changing needs, research technology trends, and evaluate suppliers, creating proposals for review with the Head of IT.Collaborate with Desktop Support Analyst(s), scheduling work, overseeing deliverables, and providing assistance, including covering 1st/2nd level support when required.Perform hands-on maintenance and configuration of IAAS services via Azure and AWS.Act as an escalation point for infrastructure incidents as needed.Foster relationships with third-party suppliers to guarantee service quality and manage issue resolution.Oversee licensing to maintain optimal levels, ensuring that the organization is neither under-licensed nor over-licensed for any specific product, especially subscription services.Maintain a robust business continuity posture, covering network security and backup procedures.Ensure department documentation is consistently updated, and equipment is properly recorded, protected, and suitable for its intended purpose. Knowledge and Skills: A minimum of 5 years of previous experience in a similar infrastructure-oriented role, ideally within a retail environment.Strong communication skills, with the ability to describe technical issues in non-technical terms to staff members and senior management.Proficiency in Windows server, Office 365, and related services.Hands-on experience with hardware, patch panels, switches, and routers.Knowledge of networking, telephony, printing, and cloud technologies.Possession of a full clean UK driving license and willingness to use one's own vehicle when necessary.Good understanding and/or experience of cloud-based enabling technologies such as firewalls, email systems, web hosting, DNS maintenance, VPN, etc. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.

Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility). Main duties of the Infrastructure Analyst: Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK.Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests.Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data.Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager.Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format.Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role.Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune.Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.End-user compute security, including patching and anti-virus.Good understanding of LAN/WAN networking technologies and firewalls.Security incident response, diagnosis, resolution and remediation. Tenable, Sentinel etc.Experience cloud/hybrid technologies, e.g. Azure, AWS, converged, hybrid and cloud services (IaaS, PaaS), managed services and applications (SaaS).Operating ITIL processes.Creating and maintaining procedural documentation.Experience of working with ISO27001.Implementing technical security standards and procedures.Participating in ISO27001 audits and developing/delivering remediation plans.Experience of working with Cyber Essentials Plus.Relevant certifications. This fantastic role comes with a basic salary of £40,000-45,000 p/a and on top of the bespoke training package, comes with the following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.

We are searching for remote working experienced 3rd Line Infrastructure Engineer for a technology driven business which has offices and data centres based in Exeter, Cardiff, Newport and London. The role is offered on a remote and home working basis with visits, as and when required, to the above sites for planned works and to provide support for ongoing maintenance work. You therefore need to be a car driver (with a full UK drivers' licence), with your own vehicle, to be considered for the position. Ideally you will be based in Southern England to enable you to travel to the above locations for onsite visits. This is a technical role, and you will be ensuring the smooth running of a number of core IT hardware systems within the company. The successful candidate will work as part of a team, managing multiple concurrent tasks with varying technologies. The role will involve, but will not be limited to: Managing physical servers and storage infrastructure to ensure all systems function as required and meet the targeted Service Level Agreements (SLAs).Ensuring internal and external applications and associated infrastructure are functioning correctly, by undertaking proactive monitoring and analysis, resolving problems and escalating as appropriate.Working with other Analysts and Engineers to maintain information systems in accordance with agreed priorities and standards.Keeping documentation up-to-date and, where required, assist in the provision of training and support to users - ensuring housekeeping procedures are adhered too.Investigating user requirements for application and infrastructure changes, design and implement appropriate solutions.Regularly analysing systems to ensure that they are capable for future planned capacity and functionality.Supporting IT Development processes in the provision of new of improved products and services.Ensuring the smooth functioning of the IT infrastructure; liaising with 1st and 2nd line teams, application support, developers, product managers, suppliers and other analysts as required. About You You will have extensive and proven experience working within a technical support and implementation role as well as proven experience in providing third line support (3rd) in a similar field. You will be able to analyse problems and the determine the appropriate solutions. You will also have: Exposure to Open Source, Containerisation and DevOps methodologies (Docker, Kubernetes, Jenkins or similar).Experience of Linux OS maintenance, including software rollout procedures, backup software setup and management (RedHat Family and/or Ubuntu).In-depth experience working in technical support encompassing varying hardware and software platforms.Experience on providing helpdesk style technical support to internal and/or external users.Ability to understand user requirements and translate into technical solutions.Varied Windows and Linux Operating Systems administration skills.Networking skills, including, LAN/WAN and Internet, strong TCP/IP skills are also required.Experience of virtualisation technologies (VMware/KVM/QEMU/Xen). About Our Client Our client is operating at the forefront of innovation and thought leadership in their industry sector. They deliver award-winning solutions to a truly diverse customer base. This is a fantastic chance to join the business as it makes major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together their entire market to a unified platform. Our client is proud to be an equal opportunities employer, celebrating diversity and being committed to creating an inclusive environment for all employees. The role comes with an excellent benefits package which includes a competitive salary, bonus, a good pension, insurances, healthcare options, good holiday allowance, ongoing professional training, remote working and much, much more! Keywords3rd Line Infrastructure Engineer, Remote Working, Physical Servers, Storage, SLAs, Open Source, Containerisation, DevOps, Docker, Kubernetes, Jenkins, Linux OS, Software Rollouts, Backups, Redhat, Ubuntu, Hardware, Software, Networking, LAN/WAN, Internet, TCP/IP, Virtualisation, VMware, KVM, QEMU, Xen, Car Driver. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.