Average Hire Controller salary in Chester Le Street

Trainee Hire Controller Commutable from Durham, Sunderland, Newcastle upon Tyne, Consett £25,000 per annum + Excellent Training + Progression + Benefits Do you have strong customer service skills? Are you looking for a new role where you will get dedicated training and development within a leading UK company? On offer is the chance to work for a well-known organisation who are recognised for their investment in staff and offer structured industry training to help develop your skills and progress your career. Within the role of Junior Hire Controller you will be the first point of contact for all customers and will be given all the training and support to develop in to a career in the hire industry. This role would suit an individual with customer service experience, who has the aptitude to learn and develop. Previous experience working within a similar industry such as plant, tool and machinery hire would be beneficial but not essential. The Role: Dealing with customer enquiries via phone and email, working closely with the depot team to ensure the hire process from start to finish is smooth and efficient as possibleFull training and development givenOffice based role, 8am to 5:30pm Monday to Thursday, 5pm finish on Friday The Person: Strong communication and relationship building skillsIT Proficiency (Word, Excel, Outlook etc)Previous experience working within a similar industry such as plant, tool and machinery hire would be beneficial but not essential. Reference Number: BBBHTo apply for this role or for to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment.This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending

Company - National Plant Hire Company Job Title - Junior Hire Controller Location - Chester-Le-Street Salary - £25,500/ annum + company bonusHours - 8.00am-5.30pm Monday to Thursday, 8.00am-5.00pm Friday We have an exciting opportunity for a Junior Hire Controller to join the team of a national company that supplies specialist equipment to the construction and events industry. The role offers excellent opportunities for progression and training. As a Junior Hire Controller you will be the first point of contact for customers and will support the Depot Manager in all aspects of the day-to-day operations of the depot, whilst learning all the varied roles within the Hire desk team. The main parts of the role include: Role Providing all customers with the same excellent levels of customer service throughout the hire processDealing with customer enquiries and requests via phone and emailProcessing customer orders using rental software packageOrganising daily and weekly logistics for all deliveries, collections and equipment maintenanceProcess paperwork associated with hire contracts and the servicing of equipmentWork closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard Requirements Ability to prioritise a variety of matters and deal with them in a professional and timely mannerStrong verbal and written communication skillsAbility to prioritise workload to meet strict deadlinesAble to work as part of a team and as an individualProficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skillsGood business awareness and attention detail

Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive company. The Senior Hire Controller is a crucial role within the depot management structure as you will support the Depot Manager in leading and motivating an operational team to deliver on customer expectations in line with company goals, values, SHEQ, and quality guidelines. The main parts of the role include: Role Support the Depot Manager in maintaining current business processes and systems and continually improve procedures to maximise operating efficiency.Ensuring high service standards by managing daily hire desk operationsReview and share depot performance data with the depot manager to ensure operational productivity and depot performance.Supporting the depot manager in the achievement of operational productivity, quality and SHEQ targets.Deputise for the Depot Manager in their absence.Identify opportunities for operational improvements.Monitor staff performance through appraisals, performance reviews, and setting personal development plans to develop staff and maximise talent potential.Attend regular meetings with the depot manager and Regional Operations Manager.Produce accurate weekly reports.Regularly meet with the Depot Foreman to review operational and engineering work, identify issues, and formulate plans to resolve them.Ensure that all major event customer enquiries are quoted and planned and that resources are allocated.Support the Compliance Manager and Depot Manager with evidence gathering to assist with NQA and all other audits for accreditations.Ensure all legal requirements for Road Haulage are met. Requirements Demonstrable experience in building and leading a team.Experience in managing Health and Safety.Experience in delivering results against operational, safety and cost targets.Ability to set standards for quality and ensure it is adhered to.Experience in managing assets with capacity and demand experience.Clear and effective communicator.Demonstrable skills in leading and motivating others.Ability to effectively manage multiple, changing priorities in a fast-paced environment.Strong customer focus.Excellent oral and written business communication skills.Proficient with all Microsoft packages (Excel, PowerPoint, Word, and Outlook)Good business awareness.