Average Day Concierge salary in the UK

Hours: 08:00am to 20:00pm 4 on 4 off Salary: Up to £28,000 per annum Location: South West London We are currently recruiting for a Day Concierge to oversee a high-end residential development located in South West London. We are looking for someone with a luxury residential experience; good written and verbal communication skills; assertive to deal with emergencies, complaints or situations that may arise. You will have the responsibility of delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You will also be a people person that goes that little bit further to get to know the residents and build strong relationships with them on an individual level, whilst always being completely professional, courteous and respectful. For any support in the place they call home, you will be their first and primary point of contact for any support they may require. Ideally, you'll have all or most of the experience we're asking for: Previous residential or other property experience, within a similar roleSignificant experience providing exemplary levels of customer serviceExperience in managing contractors and building works within a busy developmentAwareness of general fire, health & safety and securityProven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk.Assist the residents, guests and visitors when required.Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.Communicate with leaseholders and managing agents in an attentive and personable manner.Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Benefits 20 days annual leave4% pension schemeDiscounted gym membershipCareer progression

Concierge £11.50-£13.22 p/h City of London Flexible shifts *DAY OR NIGHT SHIFTS AVAILABLE* *Includes paid break* We are currently looking for Concierge to join us in 5*, high end residential buildings in and around the City of London on a temporary basis. You will have the luxury of working with one of the largest, award winning property management companies in the city of London. Our client offers shift flexibility, opportunities to go permanent and training! A Day Concierge's role entails; Check and screen all visitors and guests ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.Correct reporting of any security/health and safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency.Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.Issuing of keys only to correct personnel / residents whilst always recording the signing in and out of keysResponsibility for the site fire and emergency procedures policyMeet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. A Concierge's position is largely customer focused and requires a high calibre and proactive individual to provide a welcoming, courteous, and polite reception to all residents and maintain the high standards of the residential developments at all times. If you are interested, please apply directly with your CV or give us a call on . Keywords: Concierge, temp, City of London, Reception, Customer service, day shifts, night shifts, immediate start, on-going temp, residential development, temp agency, temp

Day Concierge Shift Pattern: 4 days in, 4 days off Salary : up to £ 29,000, depending on experience Location : East London The role of Day Concierge is to ensure this residence is the best residential development in East London by providing an enjoyable, safe residential environment and delivering the highest level of customer care, combined with personalised communication/interaction with all stakeholders, in line with the agreed service standards and operating procedures.Each resident and visitor is to be afforded a unique service experience and to feel welcome and valued.Responsibilities include but are not limited to:* Serve as an ambassador delivering excellent levels of customer service and support.* Recognise and greet all residents and visitors, either in person at reception or via phone,email and any other communication channel.* Handle complaints in the most professional and timely manner* Manage deliveries and collections for residents, ensuring that appropriate notifications are sent out to residents via the residence app and work with Security/Estate Operatives to facilitate the collection of packages from storage.* Handle all requests for access to keys to apartments via a their key system.* Provide a point of contact for any apartment defect queries or building/management issues, escalating to Customer Care or building management team accordingly.* Working closely with all our stakeholders to develop relationships and shared values.* Offer advice and recommendations to residents regarding the amenities available with ourneighbours at the residence and in the wider East London area. * Assist with/oversee any emergency procedures such as fire evacuation and perform duties as a Fire Marshal (full training will be provided)* Conduct regular patrols of the building, recording any defects, maintenance issues or safetyissues via the appropriate channels/systems.* Fully understand the operation of communal systems and facilities and know what to do in theevent of an emergency or system breakdown/failure.In addition, you will be expected undertake any other reasonable request as required by your manager and appropriate for this position and to comply with all the policies and procedures.This job description is intended to illustrate the main duties and areas of responsibility of the job as noted above.* Previous experience as a residential concierge or in a front of house/customer facing role, possibly from 4 and 5 star hotels.* Strong attention to detail.* Desire to deliver the highest level of customer service. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.