Average Customer Service salary in Bury, Lancashire

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff. Responsibilities Act as the primary point of contact to key accountsManage and resolve a wide range of account queriesContinuously develop the service offering to key accountsCommunicate any billing issues to the billing team and vice versaBe the primary point of contact for the roll out programs making the business aware of any challenges and performance of the programEnsure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issuesSupport the launch of new products of services through effective internal and external communicationSupport back-office in providing aftersales support and customer careVarious standard and adhoc reporting Desired personal attributes Excellent organisational skillsSelf-motivatedExcellent verbal and written communication skillsGood arithmetic skillsComputer literate with strong Excel and Outlook skillsExcellent attention to detailGood at working as part of a team and individually In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.

Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business. This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff. Responsibilities Act as the primary point of contact to key accountsManage and resolve a wide range of account queriesContinuously develop the service offering to key accountsCommunicate any billing issues to the billing team and vice versaBe the primary point of contact for the roll out programs making the business aware of any challenges and performance of the programEnsure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issuesSupport the launch of new products of services through effective internal and external communicationSupport back-office in providing aftersales support and customer careVarious standard and adhoc reporting Desired personal attributes Excellent organisational skillsSelf-motivatedExcellent verbal and written communication skillsGood arithmetic skillsComputer literate with strong Excel and Outlook skillsExcellent attention to detailGood at working as part of a team and individually In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.

My client are a supplier of food products based in the North Manchester, they are currently seeking a Customer Service Manager to join their team The Role Manage a team of 5+ individuals consisting of sales professionals, office professionals and customer service colleaguesMonitor staff performanceMonitor customer service budgetsMonitor staff KPI'sProduce performance and staff reportsPolicy & procedure implementation The Candidate 3 years + experience in Sales or Customer service management3 years + experience working in a product environmentProficient in Microsoft packages such as Word & ExcelHungry for successSelf-Starter In Return? Competitive base salary - £38,300 - £44,900 Modern offices & free parking Monday - Friday: 8.30am - 5pm (office based) 26 days holiday + bank holidays If this position is of interest, please send a copy of your CV to Kelly at Landers Recruitment