Average Customer Advisor salary in Hove

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our team make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits and salary? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on!Tech, bike, and travel or season ticket loans.Private medical insurance (Opt in) and healthcare cash-back plan.Discounted fitness memberships up to 75% off in your area.25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.Recognised as one of the Best Companies to Work for in the UK, by Best Companies™. About the role Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.  Delivering accurate technical product support to installers or customers via phone, email, or webchat.Handling any sales or returns process requestsTroubleshooting, diagnosing, and resolving installation issues in a timely mannerWorking closely with other teams within Paxton to trial and test new products or features What are we looking for? For you to be passionate about providing first class customer service and want to learn a diverse product range.Do what you do best and learn about our products and technology and confidently communicate with customers. The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.  We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://watch?v=8WH7Pi3--zc

Job DescriptionNew Year – New CareerFancy a career in property services?We are growing our teams of Mortgage Advisors across the UK and currently have a vacancy in Brighton for a Trainee Mortgage Advisor to join our King & Chasemore estate agency brand.What’s in it for you as our Mortgage Advisor? Full support and training provided to become fully qualified and achieve CAS/RMA statusUp to 6 months spent in the residential business as a paid employee with dedicated study time to complete your mortgage qualificationTransparent and fair progression structure allowing you to forge a true careerHighly skilled and experienced management teamCompetitive basic salaryCentral Admin Support and agile IT tools to help you succeedSupportive encouraging and rewarding environment – We invest in you! Key responsibilities of a Mortgage Advisor: Building relationships with the Estate Agency team through training and supportTake part in regular team meetings to discuss best practice and build relationshipsYou will conduct 2 to 3 appointments a dayProviding advice on a range of products and services to meet your customers’ needsYou will also be attracting new customers and business whilst being motivated to achieve professional goals within a result-driven environment Skills and experience required to be a successful Mortgage Advisor: Resilient, positive and a friendly can do attitudeStrong track record in generating new sales and following through to completionMotivated to be successfulAlways doing the right thing by the customerAble to work under pressure and build strong alliancesAttention to detailGood customer services skillsFull UK driving licence Countrywide Mortgage Services are part of the Connells Group. Who are the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.MS01036

A Customer Service Advisor is required to join a dedicated team in Brighton. The successful candidate will provide exceptional customer service while addressing customer enquiries and issues. Client Details The employer is a leading provider in the UK, with a sizeable team dedicated to improving patient experience. With a national footprint, the company prides itself on delivering top-quality solutions to its vast clientele. Description The responsibilties for a Customer Service Advisor are: Responding to customer queries via phone, email, and live chatProviding accurate information about services to customersResolving customer complaints in a timely and professional mannerCollaborating with team members to enhance customer service qualityDocumenting customer interactions for future referenceMaintaining up-to-date knowledge of services and proceduresEscalating complex issues to the relevant departmentsParticipating in regular training and development sessions Profile A successful Customer Service Advisor should have: A strong academic background, preferably in a customer serviceExcellent written and verbal communication skillsProven ability to handle multiple tasks simultaneouslyA customer-centric approach to service deliveryProficiency in using customer relationship management (CRM) softwareA keen eye for detail and a problem-solving mindset Job Offer An estimated salary range of £23,000 - £25,300 per annumA supportive and collaborative work environmentOpportunities for professional development and growthGenerous holiday leaveUnique opportunity to contribute to improving customer experience We encourage all interested candidates who meet the outlined criteria to apply for this exciting opportunity.