Average Centre Manager salary in the UK

Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London. What the job will be doing Maintaining wait time within the proposed target, delighting customers by offering a first-class service.Developing a culture of resolutions at the first point of contact including complaints handling.Working with team leaders monitoring calls to assess and improve the quality of staff performance.Communicating service goals so that contact centre staff understand their role. What you will need Excellent communication skills- oral and written skills, people management, innovation, and problem-solving skills.Excellent knowledge of MS Office, especially 'Excel’ and ILM in Management.Proven supervisory experience in the call centre industry, preferably within Social Housing. How to Apply If you would like any further details about this position, please contact Freddie at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.

Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service. Further Details The ideal Centre Manager must possess: A confident, experienced and commercially focused manager, with a proven background within the retail and/or automotive industries Ability to lead and manage a team within a retail outlet Able to demonstrate success at developing and maintaining sales Customer focused and able to encourage the team to deliver consistent customer service Experience of maximising sales and turnover, compliance with centre and management standards Full UK driving licence with no more than 9 points (you will be subject to licence checks) Good time management skills and the ability to manage the work effectively Proven ability to lead and coach a team to deliver and complete jobs in a timely manner. Maintain centre and health & safety standards Lead from the front with regards to our core values, principles and high expectations of presentation standard The willingness to constantly learn and improve your own performance Our customers are at the centre of everything we do and that's why we provide the very best customer service training in our industry. As part of our team you will be given the opportunity to take your career to a whole new level as we are committed to investing in and the coaching and development of our employees. We are in an exciting period of growth so why not become part of a successful and developing team. In return we offer you: A competitive salary and opportunity to earn a bonus Annual leave of 25 days plus 8 bank holidays Auto enrolment pension scheme Staff discounts on products and services Personal development - leadership skills, product training, customer service, and key skills training Vision plan Cycle to work scheme Long service award Uniform and PPE provided Company events

Reporting to the International Director, Sales & Operations and working closely with the Head of Operations the role of Centre Manager will manage and oversee the smooth and effective running of This Centre in Eastbourne. This includes leading and coordinating all departments including operations, academic, accommodation (residential & homestay), building maintenance and repair, catering, finance, welfare and student management. The Centre Manager is responsible for the overall student experience and administration of our English language programmes for both Adults and Juniors, seasonal programmes, summer centre, school group travel, school Integration programmes, work experience, and all other revenue possibilities for the centre. The Centre Manager will be responsible for managing a team of people who are accountable for the overall running of the day-to-day activities of the centre from planning and preparation prior to arrival to programme delivery and customer service evaluation. This role includes assisting with the development and administration of efficient procedures, maximising technology, and streaming processes in line with that of the group to ensure a high level of service while growing the team. Our customers are at the heart of everything we do as a business, as Centre Manager your key KPI is ensuring we provide every student with a positive experience at the centre and achieving high quality customer feedback. This role would suit somebody who can multitask and is a very hands on person with an excellent work ethic. Interested please apply here or email