Average Case Handler salary in Leeds

Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service.   Role details –  Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pd  Pay rate post-accreditation – PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pd  Location - fully remote (must be working in the UK)  Duration - 12 months temporary assignment  Equipment - must use your own equipment  IR35 – Inside  Start date – 15th July 2024  As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.  The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.     The ideal candidate for this assignment will –?  have experience of resolving complaints/disputes and being the decision maker  have working knowledge of the financial service industry (preferrable)  have knowledge of the pensions or investments market (desirable)  have excellent problem solving and decision-making skills, with outstanding attention to detail  have a focus on quality, customer service and doing the right thing  have great written and verbal communication skills  be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure  have experience managing conflicting deadlines with great time management skills  For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes a telephone interview with Reed, and written assessment/case study, and a competency-based interview with the Service.  If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.  We are looking forward to reviewing your application. 

Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service.   Role details –  Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pd  Pay rate post-accreditation – PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pd  Location - fully remote (must be working in the UK)  Duration - 12 months temporary assignment  Equipment - must use your own equipment  IR35 – Inside  Start date – 15th July 2024  As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.  The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success.     The ideal candidate for this assignment will –?  have experience of resolving complaints/disputes and being the decision maker  have working knowledge of the financial service industry (preferrable)  have knowledge of the pensions or investments market (desirable)  have excellent problem solving and decision-making skills, with outstanding attention to detail  have a focus on quality, customer service and doing the right thing  have great written and verbal communication skills  be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure  have experience managing conflicting deadlines with great time management skills  For this role, you will go through a multi-stage recruitment process before receiving an offer. This includes a telephone interview with Reed, and written assessment/case study, and a competency-based interview with the Service.  If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed.  We are looking forward to reviewing your application. 

Complex Remortgage Fee Earner, LeedsOffice BasedSalary up to £29kA long standing and highly regarded firm in the centre of Leeds is growing their successful remortgage team with the hire of a Fee Earner to join their technical team handling complex remortgages. This role will involve managing your own case load of complex remortgage files from start to finish with the support of the manager and wider team. It's a supportive, friendly and down to earth environment where you will really gain a lot of experience. To be considered for the role, you must have gained at least 18 months remortgage experience and be looking to move up in to a more technical role. If you already have technical remortgage experience then that will be highly advantageous.Great opportunity to join a leading law firm. Please apply or email for the full job description and to discuss the role in detail.