Effective Complaint Hnadling
Hamilton Mercer
- Classroom
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
...behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial outcomes. By attending
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