Consistently Delivering Exceptional Service
Hamilton Mercer
Summary
Special Offer -15% Off Classroom Training - Was 347+Vat NOW 295+Vat
or 20% Off when booking 3 or...
- CPD Certification - Free
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Location & dates
Covent Garden
London
WC2H9HD
United Kingdom
Overview
Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service.
Delivering consistently exceptional customer service will build trust with those customers so they come back again and again, creating an enduring reputation for your brand and for you.
CPD
Description
By attending this Customer Service course you will learn the following skills:
Achieving consistency in service delivery
- Service principles
- Serving ‘captive’ customers
- Defining service standards
- Understanding the signals you send out to customers
Customer-focussed communication
- Recognising the customer’s preference and adapting accordingly
- Communicating believability and trust
- Active listening skills
- Confidence in body language
- How voice factors such as volume, tone and inflection affect communication
Providing solutions and adding value
- Maintaining a ‘can do’ approach
- Techniques for asking questions
- Strategies for adding genuine value
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on the day of training
Who is this course for?
- Anybody who communicates with customers in person, by telephone or by email
- People who communicate with internal or external customers
- Employees whose roles are adapting or expanding to include a greater emphasis on customer service
- People seeking new opportunities in customer-facing roles
Requirements
To gain maximum benefit from this Customer Service course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you
Career path
The knowledge you will gain on this Customer Service course will help you to:
- Succeed in customer-facing roles
- Set a positive example to colleagues
- Stand out from the competition when applying for a new job or internal promotion
Questions and answers
Certificates
CPD Certification
Digital certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
