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  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service for the Public Sector …
    £468

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    Popular
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...to improve customer satisfaction and professional competency in customer service. The purpose of customer service and how it affects the success of an organisation. Different types of customers and their range of needs. How effective teamwork impacts customer service. The purpose …
    £134.40

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consistent quality of service Win and retain your customers’ confidence and trust This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard …
    £354

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...exceptional customer service will build trust with those customers so they come back again and again, creating an enduring reputation for your brand and for you. By attending this Customer Service course you will learn the following skills: Achieving consistency in service delivery Service …
    Save 16%
    £375 £450

  • Managing the Customer Journey

    Alliance Manchester Business School
    Elevate customer experience and build business reputation. Classroom based course.
    • Classroom
    • 4 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...improve customer inspiration and customer value Suggest ways in which your organisation could enhance their customers’ experiences Apply measurement tools and frameworks which solidify your organisation’s strategies Use customer journey data to demonstrate what the customer truly needs …
    £4,800

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Effective Complaint Hnadling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and identify mutually beneficial …
    Save 16%
    £375 £450

  • Effective Communication Skills

    Powercall Global Training
    Learn how to build trust and instant rapport with effective communication skills
    • Classroom
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication skills are rightly considered to be the most important element a person requires in order to be successful. Time and time again, excellent communication skills are a leading …
    £420

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring …
    £220

  • Professional Email Writing - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...difference between a hastily typed email and a carefully crafted message that gets the right response from recipients. Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flagging to encourage recipients …
    Save 16%
    £375 £450

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...5 Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing …
    £468

  • ITIL Service Lifecycle - Service Operation

    Training Deals
    Classroom course including exams
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...contained within Service Operations including how they interact to make Service Operations work The processes and service lifecycle phases that Service Operation interfaces with The fundamental aspects of Service Operation and be able to define them Service Operation Principles: …
    Enquire for pricing

  • ITIL Service Lifecycle - Service Transition

    Training Deals
    Classroom course including exam
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. ITIL® Service Transition is one of the nine …
    Enquire for pricing

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Staff London Customer Excellence for Finance Staff Manchester Customer Excellence for Finance Staff Nottingham Customer Excellence for Finance Staff Birmingham Customer Excellence for Finance Staff Bristol Customer Excellence for Finance Staff Edinburgh Customer Excellence for Finance …
    £516

  • ITIL Service Lifecycle - Continual Service Improvement

    Training Deals
    Classroom course
    • Classroom
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...3 day ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification. ITIL® Continual Service Improvement is one of the …
    Enquire for pricing

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...will gain on this Dealing with Difficult Situations/Customers course will help you to: Improve your ability to succeed in customer-facing roles Improve your ability to handle challenging situations with internal and external customers Set a positive example to colleagues Stand out from …
    Save 16%
    £375 £450

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee …
    £516

  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...New service desk and helpdesk employees Experienced service desk and helpdesk employees seeking to enhance their skills Helpdesk managers, team leaders or supervisors who want to be able to teach their team members about best practice People seeking new opportunities in service desk …
    Save 16%
    £375 £450

  • Airport Passenger Services Professional Classroom Based

    Exodus Training and Recruitment
    3-Day Classroom based course, tutor support and final exam included
    • Classroom
    • 3 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates * Day …
    £627

  • Airport Passenger Service Professional Intermediate Level Course

    Exodus Training and Recruitment
    • Classroom
    • 4 weeks · Part-time
    • Tutor support
    ...Airport Passenger Service Course can provide candidates with a wealth of career options in the following areas: Airport Passenger Service Agent Airport Customer Service Agent Airport Check In Airport Ticket Desk Passenger Reduce Mobility Agent Airport Customer Service Desk …
    £477

  • Professional Telephone Skills - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...to: Stand out from the competition when applying for new telephone-centric jobs Enhance your professional reputation among colleagues and customers Improve your ability to take on greater responsibilities in telephone-centric roles …
    Save 16%
    £375 £450

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care …
    £516

  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...say 'No' and retain Customer Satisfaction London How to say 'No' and retain Customer Satisfaction Manchester How to say 'No' and retain Customer Satisfaction Nottingham How to say 'No' and retain Customer Satisfaction Birmingham How to say 'No' and retain Customer Satisfaction Bristol …
    £516

  • Practical Accountancy Training with Free AAT Level 2 Certificate in Bookkeeping

    KBM training
    Practical Accountancy Training on Sage , Xero , Quickbooks and Excel
    • 153 enquiries
    • Classroom
    • Part-time or full-time
    • Regulated qualification
    • 32 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    ...invoices Setting up customers' accounts and posting sales invoices Entering supplier payments and customer receipts Performing petty cash and bank reconciliation Maintain filing system, date wise and in alphabetical order Generating reports on invoices due, customer/supplier invoice …
    Save 33%
    £398 £600

  • Service Design Course

    Experience Haus
    Learn how to create powerful service experiences across the front and back-stage | In-person course | Live client brief
    • Classroom
    • 12 weeks · Part-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...include: • People looking to break into a career in Service Design. • Those in the service industry who want to improve their services or accelerate their careers. • Public, private and not-for-profit sector employees for whom service experience or delivery is important. • Designers …
    Enquire for pricing

  • Advanced Credit Control - Customer Focused

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin. Advanced Credit Control - Customer Focused - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Utilising positive communication …
    £576

  • Telesales Course - Sales

    ATA (Asset Training Academy) LTD
    Classroom & Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...create a genuine interest your service / product from your potential customer and identify the hook Know when to ask for the sale, and the appropriate closing technique Create a daily / weekly engagement plan best suited to your business and potential customers This Successful Selling …
    £390

  • AAT Level 3 Diploma in Accounting With Free Practical Accountancy Training

    KBM training
    Free Sage 50, QuickBooks, Excel or Payroll Training
    • 155 enquiries
    • Classroom
    • 8 months · Part-time or full-time
    • Regulated qualification
    • 32 CPD points
    • Tutor support
    Great service
    Popular
    ...nominal ledger and nominal codes • Setting up customers accounts, Processing customers invoices and credit notes • Setting up Suppliers accounts, Processing suppliers invoices and credit notes • Generating reports on invoices due, customer/supplier statements • Performing error corrections …
    from £355

  • Essential Sales Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 44 enquiries
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...suitable for anyone working in a pure Sales environment and is also suitable for anyone who deals with customers and who are looking to maximise the impact of their Customer Service and Sales techniques in work based situations. …
    £390

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Maximising Appointments on the Telephone - Overview This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. This Maximising Appo …
    £516

  • Effective Delegation Skills

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    A person can only do so much. If you want to accomplish more – and create opportunities for others to expand their skills – you must learn to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ help individuals to improve productivity, optimise efficiency, develop o …
    Save 16%
    £375 £450

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...employed firefighter or on a firefight training programme from within the UK services of British Dependent territories FRS.This training is also suitable for those working in Private sector Fire & Rescue Services, such as UK Airports, Events teams and onsite FRS at UK factories where …
    £700

  • AAT Level 3 Diploma in Accounting with Sage, QuickBooks or Xero Certification

    KBM training
    AAT level 2 Bookkeeping
    • 256 enquiries
    • Classroom
    • 6 months · Part-time
    • Regulated qualification
    • 32 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    Trending
    ...nominal ledger and nominal codes • Setting up customers accounts, Processing customers invoices and credit notes • Setting up Suppliers accounts, Processing suppliers invoices and credit notes • Generating reports on invoices due, customer/supplier statements • Performing error corrections …
    from £355

  • Sage Bookkeeping / Sage 50 Bookkeeping

    KBM training
    Practical Bookkeeping Training
    • 124 enquiries
    • Classroom
    • 106 hours · Part-time
    • Certificate(s) included
    • 106 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    ...nominal ledger and nominal codes • Setting up customers accounts, Processing customers invoices and credit notes • Setting up Suppliers accounts, Processing suppliers invoices and credit notes • Generating reports on invoices due, customer/supplier statements • Performing error corrections …
    Save 50%
    £244 £488

  • Accounts Assistant Course / Assistant Accountant Training

    KBM training
    Accounts Assistant Training with qualified accountants
    • 515 enquiries
    • Classroom
    • 212 hours · Part-time or full-time
    • Certificate(s) included
    • 50 CPD points
    • Tutor support
    • Job guarantee programme
    Great service
    Highly rated
    ...customise the nominal ledger and nominal codes Setting up customers accounts and processing sales invoices Setting up suppliers accounts and processing purchase invoices Generating customer/supplier invoice reports Generating customer/supplier statements Generating aged debtors and aged …
    Save 33%
    £398 £600

  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount …
    £516

  • IT Support Engineer /Job Guarantee Program

    Fortray Global Services LTD
    Duration=4 Weeks, Expert Instructor-Led Online, Earn up to £30K Or Money Back
    • 28 students
    • Classroom
    • 12 weeks · Part-time
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    Popular
    ...industry demand. FAQ How can you offer job guarantees? Fortray Global Services LTD provides consultancy, professional and educational services to many of the IT technology companies in the UK along with 24/7 NOC services as well. During our intense hands-on training program, you will not …
    £1,995

  • Reception to Perfection

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...outline Course objective, personal objectives 21st century communication issues Who are our customers? As a customer, how do you like to be treated? What makes people feel valued? The service equation Micro - moments of interaction The communication blend, face -to- face and on the …
    £516

  • SIA Security training

    Securex Premium Service Ltd
    SIA Door supervisor course with emergency first aid Class room based
    • Classroom
    • 6 days · Full-time
    • Tutor support
    ...covers the above-mentioned features of the course but also deals in excellent customer services, the procedure of searching, effective measures to deal with conflicts, prevention of drugs, and escorting customers from the premises where danger is observed. The qualification is aimed to …
    £300

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • ITIL 4 Foundation (London)

    Training Deals
    Classroom based Course
    • 50 enquiries
    • Classroom
    • 2 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...trademark of AXELOS Limited. All rights reserved. IT Service professionals, IT project managers, Technical IT specialists, Helpdesk Our ITIL 4 training courses are open to everyone and there are no prerequisites. IT Service professionals, IT project managers, Technical IT specialists …
    Enquire for pricing

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills …
    £516

  • ITIL Foundation and Practitioner (Manchester)

    Training Deals
    • 15 enquiries
    • Classroom
    • 5 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions. ITIL® is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company …
    Enquire for pricing

  • ITIL Foundation and Practitioner (Birmingham)

    Training Deals
    • Classroom
    • 5 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions. ITIL® is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company …
    Enquire for pricing
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Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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