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In-company customer OR service OR advisor courses

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  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...for more than just satisfaction. Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. The course will teach you how …
    £760

  • Delivering Excellent Customer Service

    AHR Consultants
    This course explores the concept of remarkable customer service and what makes it stand out from the crowd.
    • 11 enquiries
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of the customer journey. This course explores the concept of delivering excellent customer service and what makes it stand out …
    Enquire for pricing

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    ...in a customer service context? The importance of setting boundaries to maintain professionalism and customer satisfaction Personal space - maintaining appropriate physical and emotional distance Identifying and overcoming common challenges when setting boundaries with customers How …
    £865

  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...understanding of the common causes of customer conflicts. To equip participants with effective communication skills and techniques to diffuse difficult situations with customers. To teach participants how to identify the underlying concerns and needs of customers during a conflict. To empower …
    £1,785

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants …
    £620

  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...develop essential skills for providing excellent customer service and projecting a professional image. Throughout the course, participants will learn how to genuinely and positively interact with both internal and external customers, whether in-person or on the phone. They will also …
    £760

  • Handling Complaints Effectively

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that …
    £780

  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...Common mistakes to avoid when writing emails Best practices for building rapport over the phone and email Strategies to deliver excellent customer service through phone and email interactions Course outcomes: By the end of this half-day course participants will be able to answer phone calls …
    £760

  • Effective Communication Skills Training

    Powercall Global Training
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining …
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  • Cultivating Cultural Awareness

    Hodos Training
    Classroom course to help you thrive in diverse cultural environments. Material, trainer support and final test included.
    • Onsite
    • Full-time
    • Tutor support
    ...challenging cultural stereotypes and biases Working effectively across cultures Cultural adaptation and flexibility with colleagues and customers Verbal and non-verbal communication across cultures Overcoming language barriers and common misunderstandings Best practices for communicating …
    £865

  • English Grammar: Idioms, Synonyms, Metaphors & Similes

    Learndrive
    CPDQE Accredited | Instant Certification | Expert Guidance | Tutor Support Available | Online Validation
    • Onsite
    • 2 hours · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...theseCourses, learners do not need any prior experience or qualification in the respective subject(s). Audio Typist/Transcriber Customer Service Advisor Pre-recorded Subtitler Copy Editor Content Writer Teacher Academic Mentor Office Assistant Proofreader …
    £12

  • Body Language Training

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of …
    £780

  • Business Etiquette and Conduct

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This course has been developed to help ensure the people in your organisation are aware of the importance of meeting common workplace standards. Participants may not be aware how certain behaviours affect others within the organisation, and indeed how that affects the business …
    £780

  • Account Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints …
    £780

  • Marketing Essentials

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...valuable to people in management, selling and customer service roles. Effective marketing is vital to ensure the survival and growth of any business. It does not matter whether the business is large or small or what products or services the business supplies, the truth is that effective …
    £780

  • Lean Six Sigma Green Belt (On-site)

    Acudemy
    Accredited & Experienced Trainer
    • 17 enquiries
    • Onsite
    • 5 days · Full-time
    • Professional certification
    • 35 CPD points
    • Tutor support
    Great service
    ...SMED, Poka Yoke The Voice of the Customer Variation, Defects and Process Sigma Introduction to DMAIC and common tools Application of various Common Tools in DMAIC stages at Green Belt level of competency -Define The Voice of the Customer Project Charter, Scope Process …
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  • Practical Sales Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 12 hours · Full-time
    • Tutor support
    ...to the customer Make Your Customer Smarter – Realising that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this regarding the participant's specific products/service Maximise …
    £1,140

  • Bitesize Learning Courses - Bespoke In-House Training

    Results Driven Group
    Bespoke in-house training
    • Onsite
    • 1 day · Part-time
    • Tutor support
    ...Problem Solving Critical Business Decision Making Customer Service Skills Excellence Dealing With Difficult Customers Dealing With Difficult People Delegation & Empowerment Delivering Developmental Feedback Developing a Customer Service Culture Developing a Positive Mental Attitude …
    £1,795

  • Introduction to Quality Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...What is quality? Quality is defined by the customer. A quality product or service is one that meets customer requirements. The most successful organisations are those that give customers what they want. Satisfied customers are loyal to companies they feel best understand their …
    £780

  • Essential Selling Skills On-Site

    Powercall Global Training
    Interactive trainer-led workshop with activities.
    • Onsite
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...a refresh. It is appropriate for Sales Managers, Sales Executives, Business Development Executives, Account Managers, Relationships, Customer Service professionals. There are no requirements in order to attend this course. This course will assist attendees to gain skills that …
    Enquire for pricing

  • Microsoft Project Introduction - In-company

    MS Office Training Ltd
    Trainer led Live online classes and 1 year email support
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing …
    £750

  • Managing Disciplinary Procedures

    AHR Consultants
    Manage a formal disciplinary process within the legal framework.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    ...Risks/issues and dealing with them effectively Informal/formal procedure The hearing, stages and outcomes What is gross misconduct Short service procedure Case law and top tips First line managers and team leaders Newly appointed people managers Experienced managers in need of a …
    Enquire for pricing

  • Introduction to Event Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...effectiveness. Event Communications – Using an event manual and staff briefing form to provide guidance and reference for all principal staff and advisors working on the event itself and to provide a firm set of principles, practices and instructions to help guide event staff in their operational …
    £780

  • Microsoft Excel Introduction - In-company (now with live online classes)

    MS Office Training Ltd
    Trainer led Live online classes, Classroom or In Company/Bespoke based course with study materials, tutor support
    • 23 enquiries
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Course Objectives This course aims to provide delegates with a foundation for Excel knowledge and skills. ' Customer Feedback Very professional and well mannered, fun and pleasant at the same time. I learnt a lot Carolina Foster - CNN Very helpful course …
    £600

  • Microsoft Powerpoint Advanced - In-company (now with live online classes)

    MS Office Training Ltd
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...file types to distribute presentations ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk Customer Feedback Very clearly explained Good pace. Lucy Tailor …
    £550
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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