Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview
Practical Training for Professionals
- 14 enquiries
- Classroom
- Part-time
- 3 CPD points
- Tutor support
...calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Benefits
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