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298

Beginner Service OR Team OR Leader courses in London

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  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...New service desk and helpdesk employees Experienced service desk and helpdesk employees seeking to enhance their skills Helpdesk managers, team leaders or supervisors who want to be able to teach their team members about best practice People seeking new opportunities in service desk …
    Save 16%
    £375 £450

  • Leading High Performing Teams

    ATA (Asset Training Academy) LTD
    • 11 enquiries
    • Classroom
    • 2 days · Part-time
    • Tutor support
    ...Effective Teams The characteristics of effective teams Understanding how teams grow over a period of time Understanding and utilising the mix of personalities and behaviours of team members to improve communication and team work Managing team dynamics to ensure that the team is working …
    £750

  • Managing Hybrid Teams

    Pitman Training Essex and Suffolk
    Classroom based course with practical assignments and tutor support included.
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...member of the team. Managing Hybrid Teams is recommnded for new and experienced managers seeking to improve the effectiveness of working with team members across a blend of workplace and remote working. No prerequisites are required to join our Managing Hybrid Teams course. …
    £359

  • Managing Performance Training Course

    ATA (Asset Training Academy) LTD
    Classroom & online course with study materials, tutor support and Certificate of Acheivement included
    • 14 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    ...and improve your team. The 2-day Managing Performance Training Course is highly participative and considers many of the different tools available to managers when it comes to monitoring, assessing and enhancing the performance of their team and individual team members. The Managing …
    £780

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...customer service and ensuring that your vision for the future reflects the highest standards that the modern-day customer expects – then this course is for you and your team. This Customer Service course is an intensive one-day session explaining and examining how teams need to ‘go …
    £354

  • Safeguarding Adult at Risk (Face to Face training)

    Learning Connect
    • Classroom
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...safeguarding individuals. This course is for managers, registered managers, newly appointed safeguarding leads and team leaders in care, health, housing and related services. What you will learn Recognize how the responsibilities and duties of the Care Act 2014 observe in practice Explore …
    £35

  • Management & Leadership

    ATA (Asset Training Academy) LTD
    CPD Accredited Classroom Course | Certificate of Achievement | 5 Star Reviews | Course Notes | Lunch | Tutor Support
    • 107 enquiries
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Popular
    ...most out of Team Meetings Handling Conflict within the team By the end of this Management course you will understand: The roles and responsibilities of an effective Manager How to get the best from others by applying effective Management techniques How to lead your team to success …
    £390

  • Leadership and Management

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 134 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...Course Defining the "role" of the Manager, Supervisor and Team Leader Understanding the skills, attributes and qualities of an effective Leader Establishing your credibility and authority as a Manager, Supervisor/Team Leader Acquiring a range of Leadership Styles to suit different …
    £780

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...customer service will build trust with those customers so they come back again and again, creating an enduring reputation for your brand and for you. By attending this Customer Service course you will learn the following skills: Achieving consistency in service delivery Service principles …
    Save 16%
    £375 £450

  • Service Design Course

    Experience Haus
    Learn how to create powerful service experiences across the front and back-stage | In-person course | Live client brief
    • Classroom
    • 12 weeks · Part-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...include: • People looking to break into a career in Service Design. • Those in the service industry who want to improve their services or accelerate their careers. • Public, private and not-for-profit sector employees for whom service experience or delivery is important. • Designers …
    Enquire for pricing

  • Management Skills Training Public Course

    Powercall Global Training
    Learn the management skills to motivate staff, provide feedback and delegate effectively
    • 12 enquiries
    • Classroom
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    A great leader has the full range of management skills to manage, inspire, and improve the people and teams around them. Our management skills course follows a structured, three-part agenda to help you become a more effective leader in the workplace. This includes: Personal …
    £504

  • New Manager Bootcamp

    The Hub Events Limited
    Quickly master the key skills every new manager needs
    • 22 enquiries
    • Classroom
    • Full-time
    ...is about to become a team leader/ first line manager for the first time Anyone who has recently moved into the role of team leader/first line manager More senior managers, HR, L&D specialists who want to smooth the transition from team member to team leader in their own organisations …
    £594

  • Equality, Diversity, and Inclusion Training Face to Face

    Aspire Leadership Limited
    A one day public equality, diversity inclusion training course delivered face to face
    • Classroom
    • 7 hours · Part-time or full-time
    • 6 CPD points
    This equality, diversity and inclusion (EDI) training course is designed for D&I working parties, Senior Leaders, or any groups who want to come together and bridge the gap between good intentions and a tangible way forward for the business. The equality, diversity …
    £690

  • Leading Remote Teams Professional Training Course

    Reed Learning
    • Classroom
    • 1 hour · Part-time or full-time
    • Tutor support
    Great service
    ...maintaining trust • Creating a team spirit Connected communication • Coaching from a distance • Supporting and developing teams from afar • Communicating using technology Running a remote experience • The opportunity to facilitate and participate in a remote team meeting New or experienced …
    Enquire for pricing

  • Introduction to Management

    Pitman Training Essex and Suffolk
    One-day workshop with study materials, tutor support and refreshments included.
    • 12 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Popular
    ...themselves, enhance credibility in their role and get results from their team. This practical workshop is designed to give new managers a host of skills and tools to support their performance, and that of their teams. Through the course of nine practical activities we will develop your …
    £359

  • Essential Management Skills - London

    The Learning and Development Company
    2 days Essential Management Skills Workshops with Interim Assignments and 1:1 Coaching
    • 15 enquiries
    • Classroom
    • 2 days · Full-time
    • Tutor support
    ...skills necessary for successfully leading a team at any level. Key development areas include: effective delegation, setting expectations, developing respect as the leader, motivation, understanding & developing individuals and teams, handling difficult conversations, giving and …
    Save 44%
    £495.95 £895.95

  • Professional Telephone Skills - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...amount of telephone communication, such as call centre or helpdesk employees Managers, team leaders and supervisors in call centres or helpdesks who want to pass best practice techniques to their team members People seeking opportunities in telephone-centric roles To gain maximum benefit …
    Save 16%
    £375 £450

  • Safeguarding Adults at Risk

    Learning Connect
    • Classroom
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...safeguarding individuals. This course is for managers, registered managers, newly appointed safeguarding leads and team leaders in care, health, housing and related services. …
    £150

  • Effective Delegation Professional Training Course

    Reed Learning
    • Classroom
    • 1 day · Full-time
    • Tutor support
    Great service
    ...within the delegation process The ability to delegate is one of the key indicators of an effective leader. This delegation course is suited to managers, supervisors and team leaders across all sectors, who need a better understanding of how and when to delegate. The course is aimed …
    Enquire for pricing

  • Airport Passenger Services Professional Classroom Based

    Exodus Training and Recruitment
    3-Day Classroom based course, tutor support and final exam included
    • Classroom
    • 3 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...IATA Airline Geography Encoding and Decoding Airline Carriers Codes Encoding and Decoding City/Airport Codes Day 2 2.Passenger Service Agent Passenger Service Agent Roles and Responsibilities Airport Check in Methods Travel Documentation Electronic tickets Dangerous Good Regulations …
    £627

  • Level 2 Diploma in Plumbing and Heating.

    Logic4training
    Classroom based study through fast track training in classes of 8 with excellent pass rates.
    • 2,347 enquiries
    • Classroom
    • 6 weeks · Part-time or full-time
    • Regulated qualification
    • Certificate(s) included
    • Tutor support
    Trending
    ...with unrivalled facilities. Offering both weekday and weekend training on a wide range of courses. Knowledgeable, friendly and approachable team members, here to guide and advise on the right course for you and support you through your training. State of the art training centres. Industry …
    from £3,000

  • Delivering Sales Pitches

    ATA (Asset Training Academy) LTD
    Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 13 enquiries
    • Classroom
    • 2 days · Part-time
    • Tutor support
    ...Fielding and answering questions effectively Picking up buying signals Picking up “Extra Business/Services” signals – Delivering Client Pitches – The Technical Elements The Presenter as the “Leader” of the “pitch” Delivery tools and techniques Grabbing and Holding Attention “Selling” your …
    £780

  • Certified Scrum Master ® | Scrum Alliance

    TCC Training and Consultancy
    In-person classroom course with interactive group exercises. Live Online tutor-led courses also available.
    • 118 enquiries
    • Classroom
    • 2 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...Scrum (not examined) Working with multiple Scrum teams Working with distributed Scrum teams Those who are likely to become involved in Scrum / Agile projects, including: Scrum Masters Project Managers Team Leaders: Development Team Members; Business Analysts; Solution Developers; …
    from £1,068

  • Certified Scrum Product Owner ® | Scrum Alliance

    TCC Training and Consultancy
    In-person classroom course with interactive group exercises. Live Online tutor-led courses also available.
    • 17 enquiries
    • Classroom
    • 2 days · Full-time
    • Professional certification
    • Exam(s) included
    • Tutor support
    ...Scrum Product Ownership with Multiple Scrum Teams Product ownership with Distributed Scrum Teams Those who are likely to become involved in Scrum / Agile projects, including: Scrum Masters Project Managers Team Leaders Development Team Members Business Analysts Solution Developers …
    from £1,068

  • People Management Skills

    Practical Training for Professionals
    • 17 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Supervisor or Team Leader - without a true understanding of our role and that of the rest of the hierarchy, how can we focus on the key objectives? 10:30 - 11:30 Focusing on People, Their Needs - What motivates them - What makes people difficult - We frequently label team members that …
    £576

  • Delegation Skills for Leaders - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support
    • 40 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Trending
    This intensive 1 day, hands-on Delegation Skills for Leaders course helps you gain comprehensive, practical skills, any successful leader needs to master. Getting promoted to the role of a supervisor is a great achievement. Getting work done through others is a special …
    £297.60

  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    ...Education Staff Teachers DofE Leaders John Muir Award Leader Those requiring a recognised award in outdoor first aid when attending a Outdoor Sports Governing Body assessment. This is recognised by: Mountain Training British Canoeing British Cycling (MTB Leaders) RYA DofE British Caving …
    £165

  • Microsoft Teams End User Master Class

    Vantage 365 Ltd
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...these services, Microsoft Teams brilliantly weaves these services together creating a seamless experience. Lessons What is Teams? How to use Teams Team components When to use Teams Creating a new Team An introduction to Groups Lab 1: Introduction to Teams Create a new Team in the …
    £420

  • Service Management Overview

    Infrassistance Development Limited
    Half Day, Classroom-based course, delivered virtually during lockdown
    • Classroom
    • 4 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...in scope include: - the concept of a service - the concept of service management - the concept of service management processes - the roles of the service owner and service manager - the roles of the process owner and process manager - service management frameworks such as COBIT, ITIL …
    £299

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...competency in customer service. The purpose of customer service and how it affects the success of an organisation. Different types of customers and their range of needs. How effective teamwork impacts customer service. The purpose of an organisation’s service offer. How customer experiences …
    £134.40

  • Level 2 Award in Customer Service (RQF)

    The UK Training
    This course is only available for group bookings of 6 or more either at our centre or at your premises.
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour …
    £384

  • Leadership & Management training course in Leeds

    M Training
    5 star rated | Classroom based course | Lunch & Refreshments | Delegate Manual provided | 3 months Online Support
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    ...Learn how to motivate your team One Day Leadership & Management Course Topics: The role of the supervisor and team leader The skills, attributes and qualities of an effective leader The skills, attributes and qualities of a supervisor/team leader/manager Assess and understand …
    £414

  • Highfield Level 2 Door Supervisors (Top Up) - LUTON ONLY!

    Skillspad
    Classroom based course with study materials, tutor support and final exam included
    • Classroom
    • 2 days · Full-time
    • Regulated qualification
    • Certificate(s) included
    • Tutor support
    ...8. Aspiring Leaders in the Security Field: Those with aspirations of assuming leadership positions in security, such as security team leaders or managers, can use this course as a stepping stone toward leadership roles. 9. Professionals Interested in Customer Service Excellence: …
    Save 18%
    £225 £275

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...on a firefight training programme from within the UK services of British Dependent territories FRS.This training is also suitable for those working in Private sector Fire & Rescue Services, such as UK Airports, Events teams and onsite FRS at UK factories where a Fire & Rescue …
    £700
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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