Average Technical Support salary in Edinburgh

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Hybrid/Edinburgh - 2 days a week in office What Huntswood can offer: An initial 6 month contractA chance to gain experience in a professional and challenging environment, working for well-known organisationsThe chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: Experience dealing with complex complaints within a financial service environmentAn understanding of pensions products and platforms would be advantageousCommitment to work at client's office in Edinburgh on a Hybrid basis - with 1st week 100% onsiteExcellent communication and interpersonal skillsAbility to work independently as well as being able to work as a teamStrong attention to detailAbility to navigate through a number of in-house databasesGood MS Office skills, particularly MS Word As a Technical Complaint Handler you will work closely with the operational functions as a member of the Complaints Team to ensure Embark Pensions complies with the FCA complaints handling rules. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Join a team at the heart of the global economy! The Department for Business and Trade (DBT) and Inspire People are partnering together to bring you an exciting opportunity for a Technical Architect to oversee the technical architecture, services and their design from inception to completion at portfolio level, working in a primary tech stack of Python/Django, Nodejs/React. Salary between £67,000 to £83,800 plus excellent Civil Service benefits and 27% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. The closing date for this role is June 3rd 2024. You will work within a collaborative, supportive team and as DBT look to grow and deliver more services, they are looking for an experienced Technical Architect with a strategic mindset to lead the design of services within one of our portfolios. In this role you will have influence at a high level to guide the design of these services through both Alpha and Omega, and the opportunity to step up to a portfolio level. The primary tech stack is Python/Django, Nodejs/React, running on AWS and DBT optimises the architecture for change. DBT's Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. They champion free trade, help those British businesses unleash their potential and create new investment opportunities. You will be an experienced?Technical Architect who in your day-to-day role will:* Provide technical leadership and mentoring to the development team. * Design services & system integration, selecting technologies to meet user needs. * Build and maintain technical roadmaps. * Facilitate integrations and reuse with other development teams. * Rapidly build prototypes to demonstrate and test architectural patterns. * Document, communicate and manage the evolution of services and infrastructure through architecture decision records. * Advise product managers on the estimated effort and technical implications of user stories. * Form relationships with external suppliers. * Be accountable for the technical strategy of a portfolio. Essential Skills and Experience* Leadership of projects * Designing services used at scale using modern back & front-end technologies. * Being responsible for technical teams and delivering user-focused services in multi-disciplinary agile teams. * An ability to build consensus between diverse and often conflicting interests, to achieve agreement on technical plans. * Introducing practices such as TDD, continuous integration, continuous delivery, and DevOps to teams. * Working with cloud infrastructure and services. * Knowledge of open-source principles and technologies. * Designing secure systems and awareness of emerging security issues. * Communicating with both technical and non-technical audiences. In return, you can expect a planned, transparent progression with learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity, plus the following benefits: * Salary of £67,000 to £83,800 depending on skills as assessed at interview * Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham, Salford. * Training and development tailored to your role with study days and certifications expensed. * Annual leave starting at 26 days per annum plus statutory bank holidays rising to 33 days with service. * An excellent Civil Service pension scheme starting at 27% employer contribution. Additional information: Apply before 12pm June 3rd 2024This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years.DBT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you are an experienced Technical Architect looking to enhance your career and make a difference across a function that will make a real difference to the UK economy, then apply today or contact Zymante Gintalaite (Zee) at Inspire People in complete confidence for further information.

location: EdinburghPay rate:£200 per dayDuration: 3-6 month contractHours: : 37.5-hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on FridaysMust already hold SC Security ClearanceSupporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.Primary role requirements:• Responsible for maintaining and promoting highest level of service to the client• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient• Responsible for Incident ticket handling, escalation and problem diagnosis• Desktop / Laptop / VDI – build, configuration and deployment to end users• Assist with software installation / deployment• Assist with Smarthphone deploymentsSecondary role requirements:• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets• Hardware installation / upgrade / break fix for desktop, laptop, and server• Smarthpone support• Assisting with customer projects• Create and update procedural documentation• Basic telephony support and cable patching• Provide second line operational support across a variety of platforms.• Initial investigation and reporting of network failures.Essential Skills and Qualifications:• Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support• Knowledge of Microsoft Office 2010 onwards• Working knowledge of Active Directory – Users and Computers• Have an understanding of DNS, DHCP• Working knowledge of Cisco AnyConnect VPN• RSA Secure Login administration• Proven and demonstrable software and hardware troubleshooting skills• Knowledge of Microsoft SCCM and OS / Application deployment• Good written communication: concise and accurate call logging, documentation and email correspondence• Able to work well as part of a team or independentlyDesirable skills / qualifications:• ITIL Version 3/4 Foundation• CompTia A+ Certification• Microsoft Windows 7/10 training and certificationIf you have the skills required please apply now