Average Technical Support salary in Belfast

Energy & Resource Efficiency Technical Officer Due to continued growth, a leading organisation based in Belfast - are currently seeking an Energy & Resource Efficiency Technical Officer to join their team. This is a Full-Time, Permanent Position (with hybrid working). Working hours: 37 hours per week. With a salary of £32,880 - £34,011 per annum – dependent on experience. Closing date: 12 noon 17th May Job Role: You will be responsible for offering eligible businesses Energy and Resource Efficiency support. You will work directly with businesses and service providers to deliver technical advice and guidance to help businesses make cost savings.  Essential Criteria: Recent experience within the past 5 years, working successfully on both team based, and individual projects focused in the Energy & Resource Efficiency environment, including manufacturing with a focus on efficiency improvements, heating industry, energy efficiency and generation.Recent experience within the past 5 years in sourcing and analysing information from relevant technical or business sources and making recommendations to a customer/stakeholder to support improvements.Working knowledge of up-to-date energy and resource efficient technologies with experience of advising customers.Excellent communication skills - with the ability to communicate with stakeholders at all levels.Ability to manage and prioritise a busy workload while working under pressure to meet deadlines with set-timescales.Ability to work as part of a team as well as on your own initiative.Possess a full driving licence and have use of a car for business purposes OR have access to a form of transport which will permit travel throughout Northern Ireland to meet the requirements of the post in full, both in a timely and effective manner. Main Duties and Responsibilities: Identify energy and resource efficiency projects that deliver cost savings, growth, and profitability for business clients.Maximise time spent with business clients offering Energy and Resource Efficiency support. Actively contribute to and facilitate achievement of overall team targets so that business clients’ cost saving objectives are met.Develop networks and relationships with stakeholders relevant to programme delivery, including the provision of presentations where required. Develop networks and relationships with staff within other Teams to promote Energy and Resource Efficiency support.Communicate and meet regularly with other team members as required.Develop and maintain skills and knowledge required to deliver effective support and advice to clients.Comply with internal procedures and maintain data integrity. Contribute at and report to monthly team meetings.Carry out any other duties to meet the business needs of the Energy and Resources Efficiency team.

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview:The Technical Business Analyst (TBA) will elicit, understand and document Functional and Non-Functional requirements whilst working closely with the TP ICAP Business, Corporate and Technology teams. The TBA will ensure, together with the project team, that requirements are accurately translated into a Roadmap with Milestones and User Stories. The TBA will work on complex Order Management and Deal Management Systems, including integration with Enterprise services and third party systems. The TBA will analyse, understand and model existing business processes within the company and recommend improvements to ensure the effectiveness of the processes. Role Responsibilities: Requirements Analysis and Capture, Prioritisation, Estimation, SDLC and Delivery Work closely with the business product owners, business product analysts, and the development team, to ensure the delivery roadmap is in line with business prioritiesHelp the development teams identify Stories which can be grouped to form minimum viable deliveries in order to support the identification in order to deploy regularly to productionHelp team members understand the focus and delivery value of each milestone and each releaseBe capable of articulating the business requirements to support planning and estimationBe responsible for capturing business needs in user stories and use cases and ensure that here is sufficient detail to allow scope definition, estimation and prioritisationSupport the use of preferred planning and prioritisation tooling to capture and track deliveries, identify issues and help with roadmap and iteration planning and prioritisationBe proactive in supporting the team's engagement in a well defined SDLC that supports planning, prioritisation and delivery needsSupport the team through help with defining scope and guiding estimation of work to be done by leveraging domain and business knowledgeIdentify opportunities to consolidate deliveries so as to more effectively address root cause issues across multiple platforms or business productsChallenge the business on their assumptions of what they need to uncover what their problems actually are so that development will be equipped to propose more efficient or effective solutions, or at a minimum ensure deliveries are addressing root cause issuesEnsure that business prioritisation gates in the SDLC are utilised effectively by guiding the business product owners and analysts through the SDLC Communication and Leadership Work with the business product owners to shepherd their articulation of business needs and priorities and capture these using preferred tooling in recognised formats such as user stories and use casesParticipate in retrospectives and seek opportunities to drive best practiceSupport members of the software team in delivering high quality and innovative software solutions that meet business needs by working with team members at each stage in the feature lifecycle: estimation, prioritisation, test case analysis, development, testing, deploymentCollaborate with the development team, the PEs, TLs and TDMs and the business to establish and analyse trade-offs between usability and deliveryBe a liaison between the business units, technology and support teamsBe supportive of other team members where possible and seek opportunities to mentor, and share experience and domain knowledge with other team membersSeek to become a subject matter expert for the business areas that are interfaced into and be able to support the wider team in their acquisition of knowledge in the general domain and in specific business products Change, Risk and Issue Management Identify and support team to identify and escalate risks as appropriateWork with the Team Leaders to provide time and resource estimates, identify potential areas of risk and suggest mitigating actionsShare complex business needs or issues with other team members and influence their decision making where necessaryEnsure business risks are fully communicated and understoodAssist and facilitate prioritisation of software defects and enhancements Experience / Competences: Education/Professional Qualifications Degree or equivalent industry experience Experience Experience of delivering platforms and services across multiple teams Experience of multi-year projects from inception to maintenance Experience of regulatory driven projects Experience of mentoring colleagues and supporting colleague growth and advancement Experience of transitioning applications and/or products from vendors or remote locations to local teams Knowledge of Financial Markets, Systems and Over the Counter (OTC) products Financial sector experience Experience of using agile tooling to support team delivery Excellent attention to detail, highly organised with a proactive approach Strong analytical ability and problem solving skills Not The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview:The Technical Business Analyst (TBA) will elicit, understand and document Functional and Non-Functional requirements whilst working closely with the TP ICAP Business, Corporate and Technology teams. The TBA will ensure, together with the project team, that requirements are accurately translated into a Roadmap with Milestones and User Stories. The TBA will work on complex Order Management and Deal Management Systems, including integration with Enterprise services and third party systems. The TBA will analyse, understand and model existing business processes within the company and recommend improvements to ensure the effectiveness of the processes. Role Responsibilities: Requirements Analysis and Capture, Prioritisation, Estimation, SDLC and Delivery Work closely with the business product owners, business product analysts, and the development team, to ensure the delivery roadmap is in line with business prioritiesHelp the development teams identify Stories which can be grouped to form minimum viable deliveries in order to support the identification in order to deploy regularly to productionHelp team members understand the focus and delivery value of each milestone and each releaseBe capable of articulating the business requirements to support planning and estimationBe responsible for capturing business needs in user stories and use cases and ensure that here is sufficient detail to allow scope definition, estimation and prioritisationSupport the use of preferred planning and prioritisation tooling to capture and track deliveries, identify issues and help with roadmap and iteration planning and prioritisationBe proactive in supporting the team's engagement in a well defined SDLC that supports planning, prioritisation and delivery needsSupport the team through help with defining scope and guiding estimation of work to be done by leveraging domain and business knowledgeIdentify opportunities to consolidate deliveries so as to more effectively address root cause issues across multiple platforms or business productsChallenge the business on their assumptions of what they need to uncover what their problems actually are so that development will be equipped to propose more efficient or effective solutions, or at a minimum ensure deliveries are addressing root cause issuesEnsure that business prioritisation gates in the SDLC are utilised effectively by guiding the business product owners and analysts through the SDLC Communication and Leadership Work with the business product owners to shepherd their articulation of business needs and priorities and capture these using preferred tooling in recognised formats such as user stories and use casesParticipate in retrospectives and seek opportunities to drive best practiceSupport members of the software team in delivering high quality and innovative software solutions that meet business needs by working with team members at each stage in the feature lifecycle: estimation, prioritisation, test case analysis, development, testing, deploymentCollaborate with the development team, the PEs, TLs and TDMs and the business to establish and analyse trade-offs between usability and deliveryBe a liaison between the business units, technology and support teamsBe supportive of other team members where possible and seek opportunities to mentor, and share experience and domain knowledge with other team membersSeek to become a subject matter expert for the business areas that are interfaced into and be able to support the wider team in their acquisition of knowledge in the general domain and in specific business products Change, Risk and Issue Management Identify and support team to identify and escalate risks as appropriateWork with the Team Leaders to provide time and resource estimates, identify potential areas of risk and suggest mitigating actionsShare complex business needs or issues with other team members and influence their decision making where necessaryEnsure business risks are fully communicated and understoodAssist and facilitate prioritisation of software defects and enhancements Experience / Competences: Education/Professional Qualifications Degree or equivalent industry experience Experience Experience of delivering platforms and services across multiple teams Experience of multi-year projects from inception to maintenance Experience of regulatory driven projects Experience of mentoring colleagues and supporting colleague growth and advancement Experience of transitioning applications and/or products from vendors or remote locations to local teams Knowledge of Financial Markets, Systems and Over the Counter (OTC) products Financial sector experience Experience of using agile tooling to support team delivery Excellent attention to detail, highly organised with a proactive approach Strong analytical ability and problem solving skills #NIJobs Not The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contributio