Technical Support

Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role?

SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope.

Principal Duties include:

• Answering incoming Technical Queries received by phone or email for all UK revenue streams.
• Provide technical support/advice to the Customer Services department
• Provide technical support/advice to the External Sales & Specification team
• Assist with the development of our eCommerce platform where required.
• Ensure the Technical Portal is kept up to date and allocation of requests is issued to the Site Technicians in a timely manner.
• Assist/conduct practical internal product testing
• Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
• Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
• Contribute to keeping an up-to-date technical library
• Assisting in any other ad hoc duties required when they arise
• Work as a collective unit covering absence and supporting others
• Keep equipment infinity log & ensure calibration requirements/dates are adhered to.

Core Competencies

• Relevant qualifications and experience for the role.
• Technical appreciation for product and application within construction
• Strong interpersonal skills both oral and written
• Demonstrates strong initiative and energy to succeed and deliver
• Understands the need for change and embraces it with positive energy
• Capable of using numerous computer packages including Microsoft Office
• An eye for detail encourages change within the department.
• Appreciation and understanding of CAD software would be an advantage, but not a requirement.

Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program.

Location: Hertfordshire - Office Based

Salary: Negotiable Dependent on Experience

Benefits 26 days holiday per year, plus 8 statutory bank holidays

Group pension plan

Group health care cash plan scheme

Group profit share

Continued training and development

Free car parking