Team Leader

Role: Team Leader

Salary: Starting from £26,000 per annum plus Commission

Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK’s leading brands.

The role is located in Preston, however, we also have sites in Manchester, Belfast, South Africa and India.

The Client prides themselves on putting their people and their customers at the forefront of what they do. You will be working in a fantastic environment, that is fun and engaging. With additional benefits such as employee incentive programs, Additional earning potential and team-building events in place for all employees. In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.

As an operational Team Leader, you will manage, motivate and inspire your team of sales advisors. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!

Key Responsibilities:

• Lead your team and ensure they achieve target and hit SLA/KPIs
• Ongoing development planning to drive performance
• Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
• Deliver weekly plans through daily performance & stat reviews
• Deliver coaching, 1:1’s, advisor contribution reviews, conduct & behaviours reviews
• Deliver documentation based on the constant coaching and improvement of their team
• Ensure all compliance metrics are adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Key Requirements:

• Must have at least 2 years experience in a management position within a call centre environment
• Excellent communication skills
• Natural ability to effectively lead a contact centre team
• KPI management
• Time management, personal and team organisation
• Coaching and performing success
• Performance management
• Self-motivation
• Flexibility as and when required

Benefits:

• Additional earning potential
• A professional & fun working environment
• Career progression and development opportunities
• Regular Incentives and team events
• Recommend a Friend scheme
• Excellent transport links

Shift patterns can vary between the hours of 8am and 10pm, Monday - Sunday. Your contracted hours will be 37.5 hours per week.

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.