Operations Manager, Build to Rent, Rochdale

Outstanding career opportunity for an experienced professional from the Build to Rent Residential Sector who is looking to make a bigger impact on a new site in Rochdale.

Top reasons to work as Community & Operations Manager for this BTR client:

• Basic salary to 42k per annum.
• + Bonus paid quarterly.
• 5 days per week on site, typically 8.30am-5.30pm.
• Central location in Rochdale, close to Tram station.
• Rewarding blend of operations, lettings, strategy, leadership and community management.
• Brand new BTR Site, 240+ new apartments – shape the success of this site.
• Opportunity to impact and engage local community on a brand new BTR Resi site.
• Excellent opportunity to be instrumental in growing this award-winning property brand.
• Leadership and development of 8 direct reports.
• Work closely with the local Multi-Site General Manager.
• Propel your career in the BTR Residential space, professional development supported.
• Autonomous, positive, team and company culture.
• 27 days holiday + your birthday + Bank Holidays.
• Private medical & cash plan, pension, cycle to work, season ticket loan, eye tests.

Core responsibilities will typically include:

• Implement effective operation, budgetary and customer service management processes.
• Ensure compliance with key regulations, including RICs, ARMA-Q and H&S.
• Contribute to client reporting on lettings performance and operational budget management.
• Implement engagement strategy on resident communication, events, feedback & satisfaction.
• Ensure Health and Safety policies and procedures are being adhered to.
• Work with marketing team to generate and implement a content calendar for social channels.
• Effective people management.

Expected Qualifications, Skills & Experience:

• Experience managing the day-to-day operation of a residential building (lettings).
• Strong customer service and focus on excellence.
• Experience managing budgets with a strong financial acumen.
• Knowledge of health and safety and regulatory compliance within residential buildings.
• Experience managing an operational team on site.
• Results driven.
• Comfortable collaborating with marketing team, driving engagement in the local community.
• Proficient in MS Office.
• Used to working with Property Management systems for reporting.

Ideally hold relevant Certificates in: Health & Safety, First Aid and ARLA.