Network Support Manager

Location: Huddersfield
Salary: up to £37,000 per annum plus bonus
Contract: Permanent, full time,
Hours: Full time, Monday – Friday (37.5 hours between 8am – 6pm)

Here at FMG we are seeking a dynamic and motivated Network Support Manager to join our team. The Network Support Manager will play a pivotal role in managing our approved repairer network and ensuring seamless coordination between internal departments and external repairers. The successful candidate will lead the internal network team, oversee all aspects of network support functions, and foster strong relationships with external network support suppliers. Additionally, the role involves proactively supporting new and existing customer implementations to ensure a smooth transition and outstanding service delivery.

What’s in it for you?

Salary- Up to £37,000 per annum depending on experience, plus bonus.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

About you

• You will have a strong communication skills and attention to detail.
• You have proven ability to communicate effectively and interact at all levels.
• You will have effective time management, prioritisation skills and the ability to work well under pressure.
• You’ll have the capability to identify and implement improvements in current processes.
• You’ll have excellent people management skills to lead, motivate, and develop individuals to achieve goals effectively.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be part of our future
If you are ready to take on this exciting challenge and make a difference, apply now to join our team as a Network Support Manager!