What we do

<p>FMG was established in 1986 in Huddersfield and we remain one of the&nbsp;largest private employers in the town. Over the last 30 years we have experienced substantial growth in our core Incident Management markets. Today, FMG is one of the UK&rsquo;s only Incident Management and Roadside Services Specialists committed to reducing the frequency and impact of incidents. We deliver business-critical, 24-hour vehicle and driver support to Blue Chip customers, Leasing Providers,&nbsp;Motor Insurers, Highways England and several Police Forces.</p>

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Salary: Earn up to 26,175.79 as your experience with us grows. Plus, a competitive bonus scheme! Location: &nbsp;Huddersfield Contract: &nbsp;Full Time, Permanent - 37.5 hours per week Hours: Monday to Friday with shifts between 08:00-20:00, Saturday shift between 09:00-17:00, no more than once per month. Are you a driven individual with a passion for delivering exceptional customer service? Do you want to join a growing organisation that will invest in your career development? We have just the role for you..&nbsp; We’re seeking a talented Third Party Intervention Claims Handlers to join our dynamic team at FMG, where you will be responsible for proactively contacting third party claimants and arranging claims management services on behalf of our clients. &nbsp;You will play a crucial role in accurately assessing incident liability, offering our services, objection handling and managing the repair processes while maintaining a strong focus on operational targets. You will aim to mitigate claim costs by proactive claims management, accurate data capture and supplier allocation, all while delivering a friendly and efficient service. You will have the opportunity to interact with a diverse range of people on a daily basis, allowing you to adapt your approach and provide a personalised experience. What’s in it for you? Salary- From 22,369.35 to 26,175.79 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary. Annual leave- &nbsp;24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- &nbsp;Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn 1,000 per person you successfully refer, free life assurance and access to our&nbsp;Benefits App&nbsp;offering unlimited access to a huge range of&nbsp;retailer discounts&nbsp;and&nbsp;cashback deals&nbsp;(incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few).&nbsp; Wagestream - a&nbsp;financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.&nbsp; Lifestyle &amp; Wellbeing Benefits- &nbsp;discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- &nbsp;access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- &nbsp;Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- &nbsp;Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You Experience in motor insurance claims would be beneficial, but is not essential. You’re a real people person, with a passion for delivering excellent customer service. You have a competitive edge and a real drive to achieve targets. You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs. You have ambition in wanting to learn and develop your knowledge of third-party motor claims and fleet management. You’re confident with the use of computer software systems, including Microsoft Office applications. You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!

Third Party Intervention Handler

Location: Huddersfield Salary: 30,000 - 40,000 (depending on experience) plus bonus Contract: Permanent&nbsp; Hours: Full time Reporting to the Senior Business Analyst and working closely with Business Transformation team and our Project Managers, you will act as a bridge between the business and IT delivery partner, getting involved in diverse range of change initiatives across the wider business. Your role will primarily be to help identify change needs in respect of allocated projects, and assess the impact of those changes by capturing, analysing, and documenting As Is / To Be models, functional and non-functional requirements and testing requirements. What’s in it for you? Salary- up to 40k dependant on experience, plus quarterly bonus. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions.&nbsp; Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn 1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits - discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. About you • &nbsp; &nbsp;You have a minimum of 2 years’ experience as a Business Analyst and have experience working in a project or business change environment. • &nbsp; &nbsp;You’re able to demonstratable ability to quickly understand &amp; evaluate business requirements to translate into logical and thorough documentation. • &nbsp; &nbsp;You have demonstratable experience of delivering change. • &nbsp; &nbsp;You have excellent communication skills, including the ability to build and maintain relationships with colleagues, partners, and suppliers. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you would love to join our Business Change Team, we encourage you to apply today!

Business Analyst

Location: Huddersfield - OFFICE BASED Salary: 30,000 - 40,000 (depending on experience) plus bonus Contract: Permanent&nbsp; Hours: Full time Reporting to the Lead Business Analyst and working closely with the Business Transformation team and Project Managers, you will act as a bridge between the business and IT delivery partners, getting involved in diverse range of change initiatives across the wider business. Your role will primarily be to help identify change needs in respect of allocated projects, and assess the impact of those changes by capturing, analysing, and documenting As-Is / To-Be models, functional and non-functional requirements, and testing requirements. What’s in it for you? Salary: up to 40k dependant on experience, plus quarterly bonus. Annual leave: 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension : 3% Employer Contributions.&nbsp; Financial Benefits : save-as-you-earn scheme, employee referral scheme- earn 1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits: discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits: access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community: Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. About you • &nbsp; &nbsp;You have a recognised Business Analysis qualification (BCS or IIBA Certificate or equivalent) • &nbsp; &nbsp;You have a minimum of 2 years’ experience as a Business Analyst and have experience working in a project or business change environment. • &nbsp; &nbsp;You’re able to demonstratable ability to quickly understand &amp; evaluate business requirements to translate into logical and thorough documentation/ • &nbsp; &nbsp;You have demonstratable experience of delivering change. • &nbsp; &nbsp;You have excellent communication skills, including the ability to build and maintain relationships with colleagues, partners, and suppliers. About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you would love to join our Business Change Team, we encourage you to apply today!

Location: &nbsp;Huddersfield (With Hybrid working upon completion of probation) Salary: 24,539.80 to 27,590.16 per annum. Plus, a competitive bonus scheme! Contract: &nbsp;Full Time, Permanent Hours: 37.5 hours per week (Monday – Friday) Are you looking to join a business that values your professional growth and development? We have an exciting opportunity to join our expanding team as an Operational Support Specialist! As an Operational Support Specialist, you will play a vital role in our company, contributing to the preparation of detailed claims progression analysis, evaluating claims data, and recommending process improvements. Utilising your expertise in efficient reporting techniques such as Power Query and Power BI, you will provide clear and concise insights into FMG’s data. Your working knowledge of Microsoft products, including the Power Platform and SharePoint, will enable you to identify opportunities for process enhancement across operational teams. What’s in it for you? Salary- 24,539.80 to 27,590.16&nbsp;per annum depending on your level of experience and specialist knowledge. Plus a generous bonus scheme on top of your basic salary. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension - Aviva 3% Employer Contributions.&nbsp; Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn 1,000 per person you successfully refer, free life assurance and access to our&nbsp; Benefits App&nbsp; offering unlimited access to a huge range of&nbsp; retailer discounts &nbsp;and&nbsp; cashback deals &nbsp;(incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits - discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Wagestream - a&nbsp;financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. About you Strong communication skills: You excel in written and verbal communication, effectively conveying complex information to various stakeholders. Analytical ability: You have a proven track record of utilising tools like Power Query or Power BI to analyse data and extract meaningful insights. Time management and organisational skills: You thrive in fast-paced environments, handling multiple tasks effortlessly and consistently meeting deadlines. Comprehensive understanding of operational processes: You possess in-depth knowledge of operational workflows and are skilled in identifying areas for improvement. Proficiency in IT systems: You are proficient in using a variety of IT systems and tools, with a keen interest in keeping up with the latest tech trends relevant to your role. About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you're ready to take on significant challenges and contribute to our success, apply today for immediate consideration!