Motor Claims Handler - Downtime Management Part-Time

Salary: Earn up to £13,087.89 as your experience with us grows. Plus, a competitive bonus scheme!
Location: Huddersfield
Contract: Part Time, Permanent - 20 hours per week.
Hours: Monday to Friday from 10:00-14:00.

Are you a driven individual with a passion for delivering exceptional customer service?

Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?

We have fantastic opportunities available for you to join our growing team in Huddersfield as a Motor Claims Handler!

Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management. As a Motor Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients.

What’s in it for you?

Salary- From £11,930.32 to £13,087.89 as your experience with us grows. Plus a generous bonus scheme on top of your basic salary.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- Aviva 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). 
Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping. 
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

About You

• Experience in motor insurance claims would be beneficial, but is not essential.
• You’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond.
• You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.

About FMG

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be a part of our future

If you're up for the challenge, apply now and join our team of experts providing outstanding customer service!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!