Heritage Retail Manager

I am recruiting for an experienced Retail Manager to join a well-known and respected British Charity based in Southwest London. This role will be based in their new Visitor Centre. This is a full-time role, working 41 hours and will include some weekend working from September.

I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for. All job roles have an integral part to play in contributing to the achievement of their Strategy and Vision.

Main duties of the role will include:

• Ensure the shop and Post Office counter are sufficiently staffed during all opening times with support from Volunteers. Personally provide cover when required.
• Be responsible for the supervision and training of shop staff and volunteers to ensure consistency of approach in delivering high standards of customer service.
• Ensure the team is fully trained on operational procedures for using the EPOS till for retail sales and booking tours and events.
• Ensure the shop is sufficiently stocked at all times and manage stocktake.
• Monitor KPIs including Conversion Rate, Average Transaction Value, Spend Per Visitor and profit margin through maintaining an accurate EPOS system.
• Maintain inventory levels to meet forward sales using the EPOS system on a weekly basis.
• Raise purchase orders, receive and store deliveries, receipt stock accurately onto EPOS system.
• Communicate with Finance on all purchase orders, receipting and invoicing.
• Source and develop new products in line with strategy, ensuring that the shop and products are up to date, on trend, price appropriate and targeted to identified audiences.
• Provide cover for the Shop Supervisor and Sub Postmaster through:
  
  • Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products.
  • Compliance with all Post Office protocols and procedures.
• Operate and develop the online shop platform including adding new products and balancing stock availability across the onsite and online shops.
• Oversee packing and shipping orders.
• Identify and implement ‘Pop Up’ shop opportunities across the site during Events.
• Ensure the shop is run safely and Health & Safety policies and procedures are adhered to.

The post-holder will need to have experience managing a shop and team. If they have heritage experience such as working in a shop in a historical palace or National Trust that would be fantastic but not essential.  The ideal candidate will also need to be good with figures as they will need to ensure the shop is financially viable.

To be considered for the role you must possess:

• Teamworking and motivational leadership skills
• Ability to prioritise, multi-task and delegate
• At least 5 years retail experience
• Experience supervising a team
• Experience of working to a budget
• Computer literate, with experience of the Office suite (Word, Excel, Outlook) and Numerate

If this sounds ideal to you and you have the relevant skills, we are excited to hear from you. The closing date for applications is 7th May.