Helpdesk Technician

We are recruiting for our client a leading IT support and managed services provider catering to educational, charitable, and small business sectors. Join our esteemed client's team as they expand their IT support division and look to appoint a Helpdesk Technician.

Benefits:

• Competitive pension scheme
• 25 days annual leave (plus bank holidays), increasing by 1 day per year up to 33 days
• Maternity and adoption benefits after one year of service
• Participation in Cycle to Work and Travelcard Loan schemes.
• Comprehensive annual professional development

Core Responsibilities:

• Provide first-line support, addressing technical issues promptly.
• Log and prioritise support requests, ensuring adherence to SLAs.
• Collaborate with the team to resolve tickets efficiently.
• Maintain IT asset inventory and support procurement.
• Update knowledge base articles for seamless operations.
• Assist with technical support during school functions.

Candidate Requirements:

• Experience in IT support, ideally within educational settings.
• Strong problem-solving skills.
• Excellent communication and organisational abilities.
• Desirable: Microsoft Certifications in Azure, Server Administration, or Operating Systems.
• Proficient in Microsoft and Google Workspace administration.

Why Join:

• Contribute to a team dedicated to excellence and innovation.
• Enjoy a supportive work environment that fosters professional growth.
• Make a meaningful impact on education while enjoying comprehensive benefits.

About GreatFind Recruitment

Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,

Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.