Customer Care Administrator 12m FTC

We are working with a fantastic growing business, based on the outskirts of Derby who are looking for a Customer Care Administrator to join their successful company. You will provide excellent post sales care to customers

To be considered for the role, you’ll require the following essentials:

• Current or recent experience within a customer service/administration
• Strong knowledge of MS Office, particularly MS Excel
• Excellent communication skills - written and verbal
• Ability to work to strict deadlines
• Work well under pressure and in a fast paced environment

You will be very organised and have fantastic attention to detail. Having experience of dealing with a range of customer problems and providing solutions.

Reporting to the Sales Director, you’ll be:

• Liaising with customers via email and phone
• Answering all queries with a professional manner
• Analyse data and collate key data into a weekly report
• Take action on live tickets via ZenDesk
• Handling of customer reviews and satisfaction forms
• Book in service appointments via the scheduling tool
• Managing the diaries of external service people
• Providing an excellent customer service at all times

Salary & Working Hours

• £25,000 – £27,000 per annum, dependant on experience
• Full time hours, Monday – Friday 9am – 5pm/ 8am – 4pm

• Initial 12 Month Fixed Term
• Free on-site parking

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an recruitment agency in relation to this vacancy.

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