Claims Negotiator

Location: Huddersfield (With Hybrid working)
Salary: From £22,369.35 depending on experience & bonus scheme - up to £2600 (paid quarterly)
Contract: Full Time, Permanent
Hours: 37.5 hours per week (Monday to Friday 08:30 – 16:30 or 09:00 – 17:00)

Are you an individual that brings meticulous attention to detail and resilience to overcome challenges?

Look no further! We're in search of talented Claims Negotiators to join our team and contribute to our growing success.

The Rental Damage Claims Department offers an extra service to clients who have experienced accidents while driving rental vehicles. Our duty is to verify the fairness and reasonableness of costs presented to our clients by rental companies. We engage with the rental company, assess their charges, and negotiate settlements where feasible, ensuring our clients are only liable for genuine damages they've caused.

You'll be responsible for efficiently handling all claims, fully mitigating rental company damage claims, settling swiftly, and consistently applying FMG's proactive claims handling approach.

What’s in it for you?

Salary- From £22,369.35 depending on experience, plus a bonus scheme, up to £2600! (paid quarterly)

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- Aviva 3% Employer Contributions. 

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

About you

• First and foremost, you’re a real people person, with a passion for delivering excellent customer service.
• You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
• You’ll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy.
• You’re confident with the use of computer software systems, including Microsoft Office applications.
• You possess a strong ‘can-do’ attitude, showing your drive and ambition to succeed, being prepared to go above and beyond.

About FMG:

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be part of our future

If you're ready to expand your skills and contribute to our success, apply today for immediate consideration!