Claims Management - TP Defence Handler

Salary: Earn up to £25,752.12 as your experience with us grows. Plus, a competitive bonus scheme!
Location: Huddersfield
Contract: Full Time, Permanent - 37.5 hours per week
Hours: Monday to Friday between 8:00-18:00, with the occasional Saturday shift.

Do you have experience in third-party motor claims?

Do you want to join a growing organisation that will invest in your career development? We have just the role for you..

The Claims Management team play a crucial role in accurately assessing incident liability and managing repair processes, while maintaining a strong focus on operational targets. Joining us as a Third Party Defence Handler, you will reduce claim costs by closely managing the claim lifecycle, all while delivering a friendly and efficient service. You will interact with a diverse range of people, allowing you to adapt your approach and provide a personalised experience to our clients. 

In our defence team you will be responsible for managing your own caseload of third-party motor claims from notification to settlement. You will economically look to settle claims on best possible terms and avoid any unnecessary litigation.  management, credit hire negotiations and personal injury (OIC/MOJ) claims handling. 

What’s in it for you?

Salary- From £22,369.35 to £25,752.12 depending on your level of experience. Plus, a competitive bonus scheme!
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- Aviva 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, B&Q & Wickes to name just a few). 
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

About You:

• First and foremost, you will have a good understanding of the insurance claims industry, and have ideally knowledge of credit hire and personal injury claims.
• You'll be highly conscientious and self-motivated.
• You'll have strong questioning and negotiation skills, and be able to effectively take ownership for and prioritise your workload.
• You'll be ambitious in wanting to learn and develop their knowledge of motor claims and fleet management.
• You'll have excellent customer service and communication skills. You'll provide a first-class service to our clients and will help build and develop relationships.

About FMG:

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be a part of our future

If you're up for the challenge, apply now and join our team of experts providing outstanding customer service!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!