2nd Line Support Engineer

A customer-focused, highly technical and enthusiastic IT Support Engineer is needed to support an independent school in the Fulham / Kensington area. This great opportunity has a salary of up to £35,000 plus fantastic benefits and annual leave!

Please note you must have experience working within Schools, Colleges or the education sector!

Role Overview

In this role, You will be responsible for providing IT support and strategic advice to students, teachers and school staff to ensure the technical side of learning and school systems are running smoothly.

Responsibilities:

• Providing technical support in resolving IT incidents.
• Act as a lead point of contact for IT issues in allocated schools.
• Managing, monitoring, and maintaining the school's IT systems.
• Monitoring all hardware and software on the school grounds.
• Providing assistance to school IT leaders in developing and implementing their IT strategies.
• Install and update all school IT systems.
• Maintain accurate documentation and a structured process for managing IT changes.
• Ensure that escalated IT issues are resolved within the school's service level agreements.
• Assuring ICT systems are fully functional, robust and secure at local schools through appropriate policies and procedures.
• Ensuring all IT changes are managed in a structured way and documented correctly.
• Making sure that all reported incidents are resolved efficiently.

Essential Qualifications and Experience:

• Experience working in a similar role with a school, college or education institute.
• Excellent understanding of school IT systems.
• Strong technical skills, including Microsoft products - Active Directory & Group Policy, Windows 10, Windows Server 2012 and Microsoft 365.
• Impeccable written and verbal communication skills.
• Experience in diagnosing and resolving technical errors.

Person Specification:

• Passion for IT.
• Customer Focused.
• Attention to detail.
• Multitasker.
• Strong analysis skills.

Apply Today!

About GreatFind Recruitment

Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,

Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.