Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview
Practical Training for Professionals
- 14 enquiries
- Classroom - City of London
- Part-time
- 3 CPD points
- Tutor support
...customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone
…