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In-company Service OR Development OR Manager courses

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  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    Popular
    ...and wants to improve their customer service skills. This 'Customer Service Fundamentals' course has no requirements for customer service employees. Career paths for this 'Customer Service Fundamentals' course could include: - customer service representative - sales representative …
    £760

  • Delivering Excellent Customer Service

    AHR Consultants
    This course explores the concept of remarkable customer service and what makes it stand out from the crowd.
    • 11 enquiries
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...Differentiating remarkable customer service Personalising interactions Understanding the customers’ journey and the moments of truth Going the extra mile Managers with responsibility for delivering service All employees involved in the delivery of service to customers …
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  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...in various fields such as customer service, sales, hospitality, human resources, or public relations. Developing these skills could also lead to leadership positions within these fields, such as customer service manager or human resources manager. …
    £1,785

  • Self Development for Managers

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...abilities. Topics covered: The Philosophy of Self-Development – Understanding the philosophy of self-development and the importance of seeing it as an opportunity for continuous development. Skills for Successful Management – Exploring the key skills that successful managers …
    £780

  • Leadership Development using Insights Discovery

    Churchill Square Training and Development
    Online via interactive video and instructor
    • Onsite
    • 8 hours · Part-time or full-time
    • Certificate(s) included
    • 8 CPD points
    • Tutor support
    Great service
    ...practical and sustainable way even in the most challenging times. How Insights can help. Our leadership development training programmes are ideal if you want to : Create leadership development that will transform your business Help your leaders adapt their approach to inspire, enthuse and …
    £249

  • Team Development and Motivation

    AHR Consultants
    This course will explore the latest research on what makes high performance teams.
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...Identifying different types of teams Overcoming team dysfunctions Characteristics of a high performance team Belbin team roles Team development phases Role of manager/leader in high performance teams First line managers and team leaders Newly appointed people managers Experienced managers …
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  • Management Essentials

    AHR Consultants
    This course looks at management v leadership and the qualities of a good leader.
    • Onsite
    • 6 hours · Full-time
    • 6 CPD points
    Great service
    ...leadership and management, effective communication, managements styles, delegation and a range of techniques to help you effectively manage your people at work. This course looks at management vs leadership and the qualities of a good leader, touching on different management styles and …
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  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...the benefits of delivering excellent service Presenting yourself professionally: using your voice, body language, and the right words Responding naturally, positively, and with empathy during face-to-face and phone interactions Developing a service attitude and taking responsibility …
    £760

  • Introduction to Quality Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...personal perspective. Background to Quality Management – Identifying key events in the development of quality management, which helps to give a broader understanding of the topic and its place within organisational development. Quality Management Systems – Gathering an understanding of …
    £780

  • Lean Management Foundations - In house

    Combined Minds Ltd
    On-site course delivery for up to 10 attendees. Virtual course for up to 15. Materials and Tutor support.
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...supervisory & management skills? Are the processes and workflows efficient and free from time wasted and bottlenecks? Are you feeling under pressure because processes keep failing or communication is inconsistent? Would you really like to take your management skills to the next …
    £1,000

  • Account Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...the company for business. Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally …
    £780

  • Effective Communication Skills Training

    Powercall Global Training
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...English. This course is useful for the following careers: Sales Professionals Marketing Professionals Customer Service Professionals Business Development Business Executives Relationship Managers Telemarketing Professionals …
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  • Body Language Training

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...presentations and normal day-to-day interactions where body language plays a part. Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount …
    £780

  • Capability Management

    AHR Consultants
    This course supports managers in building an effective performance management process.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    ...and issues associated with formal performance management processes Be able to undertake a fair and legally compliant capability management process resulting in a potentially fair dismissal Course content What is capability management? The roles and responsibilities of managers Setting …
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  • Effective Office Management

    Watson Martin
    In-company online or on site course with study materials and tutor support
    • Onsite
    • 2 days · Full-time
    • Tutor support
    ...mapped to QCF unit ‘Effective Office Management’. WHAT WILL I GET OUT OF ATTENDING THIS COURSE? an understanding of the range of responsibilities and skills required by the office manager various approaches to use when dealing with the management of tasks, teams and individuals techniques …
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  • Account Management Skills

    Powercall Global Training
    Interactive trainer-led workshop, with full trainer support and exercises to increase knowledge and self-awareness.
    • Onsite
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our Account Management Skills workshop equips attendees with tried-and-tested tools to gain significantly more from their account management activities. Attendees will learn how to assess the potential in their accounts, to evaluate their “quality” and how to create …
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  • Attendance Management

    AHR Consultants
    This course covers how to deal with frequent short and long-term absences linking into a potentially fair dismissal.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    ...how to conduct a return to work interview Understand how to use triggers for formal attendance management procedures Know about the risks and issues associated with attendance management Be able to undertake a compliant long-term absence from work process to result in a potentially …
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  • Time Management Skills

    Powercall Global Training
    • 12 enquiries
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...working day in order to be both more efficient and more productive. In this course, you will learn: The benefits of better time management If you have a dominant side of the brain (left vs right), and how that impacts your ability to process tasks How to recognise who or what …
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  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants with …
    £620

  • Stakeholder Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...understanding of progress and goals. Using proven techniques and methods, this course will teach a full process for the best possible management of key Stakeholders. Topics covered: Stakeholders Analysis – To get the best out of stakeholders, it must be fully understood how …
    £780

  • Conflict Management in the Workplace

    AHR Consultants
    Exploring the causes of conflict and giving practical tools to help resolve it.
    • Onsite
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    Great service
    ...recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point. This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and …
    Enquire for pricing

  • Stress Management for Managers

    Inovra Group Ltd
    On-Site course delivery for up to 10 attendees, with study materials and tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    This one day stress management course has been developed to help attendees identify the causes and effects of stress and to assist them in developing the skills required to manage stress in their own life. The word ‘stress’ is used to describe the physical and/or …
    £780

  • People and Team Management

    Watson Martin
    In-company online or on site course with study materials and tutor support
    • Onsite
    • 2 days · Full-time
    • Tutor support
    ...emphasis on coaching, development and interpersonal skills, rather than the broader range of skills covered on the Introduction to Management course. WHAT TOPICS ARE COVERED ON THIS COURSE? Understanding yourself and your role Identification of core management skills, along with …
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  • Bitesize Learning Courses - Bespoke In-House Training

    Results Driven Group
    Bespoke in-house training
    • Onsite
    • 1 day · Part-time
    • Tutor support
    ...Presentations Project Management Questioning to Success Report Writing Resilience Stakeholder Management Team-building The Bribery Act Time Management Understanding and Developing Team Dynamics Understanding Risk Management. Bite-size training from Results Driven Group is ideal for …
    £1,795
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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