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Conflict Management in the Workplace

Exploring the causes of conflict and giving practical tools to help resolve it.

AHR Consultants

Summary

Price
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Study method
Onsite
Duration
3 hours · Full-time
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
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Overview

This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will enable you to recognise conflict in the workplace and have strategies to address various scenarios.

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Resources

  • Training Brochure -

Description

The sad truth is that not everyone will get along during their life.

At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.

For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.

Learning outcomes

  • Be able to recognise conflict in the workplace
  • Understand common causes of conflict in the workplace
  • Have strategies at your disposal to address various conflict scenarios
  • Understand the value of mediation in resolving disputes
  • Know when to implement formal grievance procedures

Course content

  • Definitions, facts and figures
  • What causes conflict and how to address it
  • The signs and symptoms
  • The manager’s role
  • Individual responses to conflict
  • Mediation

Who is this course for?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers currently facing conflict within their teams

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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