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78

In-company Epos OR Field OR Service OR Engineer courses

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  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...aiming for more than just satisfaction. Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. The course will teach …
    £760

  • Delivering Excellent Customer Service

    AHR Consultants
    This course explores the concept of remarkable customer service and what makes it stand out from the crowd.
    • 11 enquiries
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...Differentiating remarkable customer service Personalising interactions Understanding the customers’ journey and the moments of truth Going the extra mile Managers with responsibility for delivering service All employees involved in the delivery of service to customers …
    Enquire for pricing

  • Customer Service Conflict Resolution

    Hodos Training
    Classroom course to help you turning conflict into opportunities for customer satisfaction and loyalty.
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...individuals who work in any customer service role and want to improve their skills in managing and resolving conflicts with customers effectively and confidently. None Individuals can pursue a career in various fields such as customer service, sales, hospitality, human resources …
    £1,785

  • Lean Six Sigma Green Belt (On-site)

    Acudemy
    Accredited & Experienced Trainer
    • 17 enquiries
    • Onsite
    • 5 days · Full-time
    • Professional certification
    • 35 CPD points
    • Tutor support
    Great service
    ...Business Professionals in both Service Industries and Manufacturing Industries. Job titles associated to this module are typically (but not limited to): Process Engineer/Manager Project Engineer/Manager Software Engineer/Manager Production Engineer/Manager Continuous Improvement …
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  • Level 3 Diploma In Steel Erecting ( Construction)

    ASQ Training and Assessments LTD
    On site Observation included
    • Onsite
    • Part-time
    • Tutor support
    ...qualification is to recognise the knowledge, skills and competence of individuals who specialise in steel erecting in the construction and engineering industries. The awarding organisation for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications …
    £1,200

  • Level 2 Diploma In Steel Erecting

    ASQ Training and Assessments LTD
    • Onsite
    • Part-time
    • Tutor support
    ...qualification is to recognise the knowledge, skills and competence of individuals who specialise in steel erecting in the construction and engineering industries. The awarding organisation for this qualification is ProQual Awarding Body and the regulatory body is the Office of Qualifications …
    £700

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants …
    £620

  • Introduction to Quality Management

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...business will quickly deteriorate as a result of poor quality. What is quality? Quality is defined by the customer. A quality product or service is one that meets customer requirements. The most successful organisations are those that give customers what they want. Satisfied customers …
    £780

  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...the benefits of delivering excellent service Presenting yourself professionally: using your voice, body language, and the right words Responding naturally, positively, and with empathy during face-to-face and phone interactions Developing a service attitude and taking responsibility …
    £760

  • Level 6 NVQ Diploma In Construction Site Management

    ASQ Training and Assessments LTD
    • Onsite
    • Part-time
    • Regulated qualification
    • Certificate(s) included
    • Tutor support
    ...qualification provides a nationally recognised qualification appropriate for those working as construction site managers in building and civil engineering, highways maintenance and repair, residential development, conservation or demolition. The awarding body for this qualification is ProQual …
    £2,230

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    ...activities tailored towards the individual needs and requirements of the participants. Course details: What are boundaries in a customer service context? The importance of setting boundaries to maintain professionalism and customer satisfaction Personal space - maintaining appropriate …
    £865

  • Effective Communication Skills Training

    Powercall Global Training
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining …
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  • Handling Complaints Effectively

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...the course is over. Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their …
    £780

  • Cyber Security Awareness In Person Training

    KEYS TRAINING
    Instructor-Led In House Training (up to 12 attendees)
    • Onsite
    • 4 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...security, testing email accounts, using password managers, and implementing multi-factor authentication Email safety, identity theft, social engineering, phishing, and malware threats Internet safety, including BYOD policies, mobile malware, rogue mobile applications, APTs, and advanced …
    £595

  • Level 7 NVQ Diploma In Construction Senior Management

    ASQ Training and Assessments LTD
    • Onsite
    • Part-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...Association of Building Engineers (MCABE) Associate Membership of the Royal Institution of Chartered Surveyors (AssocRICS) In order to meet the assessment criteria candidates should be working in the role of construction site manager in building and civil engineering, highways maintenance …
    £2,500

  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...mistakes to avoid when writing emails Best practices for building rapport over the phone and email Strategies to deliver excellent customer service through phone and email interactions Course outcomes: By the end of this half-day course participants will be able to answer phone calls …
    £760

  • Managing Disciplinary Procedures

    AHR Consultants
    Manage a formal disciplinary process within the legal framework.
    • Onsite
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Great service
    ...Risks/issues and dealing with them effectively Informal/formal procedure The hearing, stages and outcomes What is gross misconduct Short service procedure Case law and top tips First line managers and team leaders Newly appointed people managers Experienced managers in need of a …
    Enquire for pricing

  • Level 2 NVQ Diploma In Passive Fire Protection (Construction)

    ASQ Training and Assessments LTD
    On site Observation included
    • Onsite
    • Part-time
    • Regulated qualification
    • Certificate(s) included
    • Tutor support
    The ProQual Level 2 NVQ Diploma in Associated Industrial Services Occupations – Passive Fire Protection (Construction) qualification provides a nationally recognised qualification for those working fire protection specialists. Learners can leverage on the skills …
    £700

  • Microsoft Access Introduction - In-company (now with live online classes)

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • Onsite
    • 2 days · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    ...Access interface Database terminology Access database objects Fields and records Properties Designing a database Planning and designing a table Creating fields Setting common field properties Defining key fields Working with table data Entering and editing data Sorting …
    £550

  • Supply Chain Management (On-site)

    Acudemy
    Chartered Institute of Logistics and Transport (CILT) & CPD Accredited ; Professional Booklet offered
    • 16 enquiries
    • Onsite
    • 3 days · Full-time
    • 28 CPD points
    • Tutor support
    Great service
    ...satisfying customers. Identify accurate descriptions of the four types of forecasting methods used to predict customer demand for a product or service. Identify the types of information that should be gathered for a supply chain aggregate plan. Apply effective aggregate planning strategies …
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  • Microsoft Project Introduction - In-company

    MS Office Training Ltd
    Trainer led Live online classes and 1 year email support
    • Onsite
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...progress View and report project plan information ' 1 year email support service Customer Feedback Very good course. Learnt a lot. Looking forward to the next level. Alexandra - CIAL ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing …
    £750

  • Microsoft Power BI Desktop In-company (now with live online classes)

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • 12 enquiries
    • Onsite
    • 2 days · Full-time
    Great service
    This course will allow you to explore the potential of self-service business intelligence using Power BI Desktop to analyse and connect to different sources of data, creating Relationships between those different datasets, Query the data using Shaping and data Modelling …
    £550

  • Microsoft Project Advanced - In-company (now with trainer led live online classes)

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    Great service
    ...Updating a Project Plan Enter Task Progress Information View Task Progress Split a Task Reschedule a Task Creating Custom Fields Text fields Lookup fields Calculated fields with the use of formulas and functions Inserting Graphical Indicators Customizing how you look at data Filter Tasks …
    £750

  • Account Management Skills

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account …
    £780

  • Microsoft Word Intermediate - In-company (now with live online classes)

    MS Office Training Ltd
    Live online classes, Classroom or In Company/Bespoke based course with study materials and tutor support
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...Control text flow Use templates to automate document creation Perform mail merges Use macros to automate common tasks '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback …
    £650
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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