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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    NextGen Learning
    Level 4 QLS Endorsed Diploma + CPD Certified | Complete Business Management | FREE PDF Certificate | Instant Access
    • 593 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Giving Customer Service over the Phone Providing Electronic Customer Service Recovering Difficult Customers Understanding When to Escalate Order Your CPD Accredited …
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    £12 £14

  • Customer Service Training - Technical Support

    Skill Up
    CPD Accredited | 20-in-1 Premium Bundle | 20 PDF Certificates + 1 Hard-Copy Certificate | Tutor Support
    • Online
    • 103 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...successful Customer Service career!! Learning Outcome of Customer Service Training - Technical Support: Get the basics to in-depth knowledge about Customer Service Master effective communication techniques for delivering technical support. learn more about how to give phone support. Learn …
    £100

  • Customer Service Helpdesk & Technical Support

    Course Hive
    Premium Course Materials | Free PDF Certificate | Ongoing Access | Money Back Guarantee | Tutor Support | 100% Pass Rate
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...& Technical Support course. Upon contact via email, the support team will resolve your issues with urgency and utmost care. Learning Objectives of This Customer Service Helpdesk & Technical Support Course After completing this Customer Service Helpdesk & Technical Support …
    £12

  • Customer Service Helpdesk & Technical Support

    Course Express
    *SPECIAL OFFER | Free PDF Certificates | Instant Access | No Hidden Fees | 24/7 Live Support | Money Back Guarantee
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...& Technical Support Get lifetime access to Customer Service Helpdesk & Technical Support. You can study and complete the Customer Service Helpdesk & Technical Support at your own pace. Study for the Customer Service Helpdesk & Technical Support course using any internet-connected …
    £12

  • Customer Service Helpdesk & Technical Support

    Training Express Ltd
    Special Sales Discount: Free Functional Skills IT Level 2 Course | CPD Certified | Free Certificate | Free Retake Exam
    • 62 students
    • Online
    • 8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...prior qualifications to enrol on this Service Helpdesk & Technical Support course. Service Helpdesk & Technical Support Technical Support Engineer IT Support Analyst Technical Support Consultant Customer Service Executive IT Service Desk Analyst …
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    £12 £14

  • Customer Service Helpdesk & Technical Support

    Learning Point
    Free PDF Certificate*/ Easy Refund Policy */ 100% Pass Rate /Top-quality Educational Resources */ Lifetime Access
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...Helpdesk & Technical Support You can explore popular and in-demand careers in the field of Customer Service Helpdesk & Technical Support after completing this course. Customer Service Helpdesk & Technical Support Customer Service Helpdesk & Technical Support …
    £12

  • Customer Service Diploma Level 2 & 3

    Training Express Ltd
    Free PDF & Hardcopy Certificates + Additional Resources | Transcripts Available | Free Retake Exam | Lifetime Access
    • 583 students
    • Online
    • 10.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ...Front Desk Receptionists Managing Customer Excellence Customer service management Customer Account Advisor Customer Account Executive Customer Accounts Advisor Customer Consultant Customer Administrator Customer Coordinator Customer Care Customer Support Course Progression After completing …
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    £12 £14

  • Customer Service, Customer Support, And Customer Experience

    Core Courses
    Free PDF Certificate from REED | 100% Satisfaction Guarantee | Tutor Support | No Hidden Fees | Lifetime Access
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...own a Customer Service, Customer Support, And Customer Experience business, or are interested in pursuing a career in Customer Service, Customer Support, And Customer Experience. Customer Service, Customer Support, And Customer Experience Customer Service, Customer Support, And Customer …
    £12

  • Customer Service - Customer Service Training

    Academy of Skills
    Free Resources | FREE PDF Certificate | No Hidden Fees | Lifetime Access | 24x7 Tutor Support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...To Avoid The 10 Deadly Sins Of Customer Service? Customer Retention How Much Is A Customer Worth? Do You Understand Your Customer? Dealing With Difficult Customers "LEAP" Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! FINAL TIPS …
    £12

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 217 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    ...skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Relationship Management) essential …
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    £12 £12.99

  • Customer Service Diploma (Level 2 & 3) - CPD Certified - Only £25!

    Be-a.co.uk
    Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
    • 429 students
    • Online
    • Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    ...2 : The Customer Module 3 : Attitude Is Everything Module 4 : Caring For Your Customer’s Needs Module 5 : Customer Retention: How to Get Them Back Module 6 : Face to Face Customer Service Module 7 : Telephone Customer Service Module 8 : Electronic Customer Service Module 9 …
    £19

  • Call Centre Technology, Telesales Executive & Customer Service Representative Training

    Skill Up
    CPD & CiQ Accredited | 3-in-1 Premium Bundle | +Gift: 1 Free PDF Certificate | New & Updated | Expert Support
    • Online
    • 10 hours · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    ...Technology, Telesales Executive & Customer Service: Master the technical intricacies of call centre technology for seamless operations. Hone telesales techniques that captivate, persuade, and convert leads into loyal customers. Develop a customer-centric mindset, understanding their …
    £21

  • Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

    NextGen Learning
    CPD Accredited Diploma + 5 FREE Premium Courses + Free PDF Certificate + Get Instant & Lifetime Access
    • 100 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    ...Certificate in Know Your Customer & Customer Due Diligence Level 3 Diploma for Customer Service Skills (RQF) Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ …
    Save 20%
    £12 £15

  • Developing Essential Customer Service Skills for Call Centre Agents

    Janets
    2 Courses Mega Bundle + 2 FREE PDF Certificate | Lifetime Access + FREE Exam & Tutor Support
    • Online
    • 10 hours · Self-paced
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    ...paradigm shift in how you perceive and deliver service. Learning Outcomes: Comprehensive Customer Service Understanding: Grasp the fundamentals of customer service, transcending the ordinary to understand what sets exemplary service apart. Effective Communication Strategies: Hone …
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    £13 £14

  • Service Helpdesk & Technical Support Training

    Skill Up
    8 in 1 Premium Bundle| CPD Certified| FREE PDF Certificate| New & Updated| Expert Support
    • Online
    • 18 hours · Self-paced
    • 80 CPD points
    • Tutor support
    Great service
    ✿ 8 in 1 "Customer Service Helpdesk & Technical Support Training" Bundle ✿ In the realm of modern technology, mastering the intricacies of Service Helpdesk & Technical Support Training is paramount. Our course delves deep into the core principles of Service Helpdesk & …
    £45

  • Customer Service & Management Diploma + KYC & Retail Management - CPD Certified

    Skill Up
    10-in-1 Premium Bundle | ++Gifts: 10 FREE PDF + 1 HARDCOPY Certificate | CPD Approved | Expert Tutor Support
    • Online
    • 46 hours · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...Outcomes of Customer Service & Management Diploma + KYC & Retail Management: Develop a profound understanding of customer service principles, transcending basic interactions to foster lasting customer relationships. Acquire in-depth knowledge of KYC (Know Your Customer) practices …
    £51

  • Customer Service, Customer Support, And Customer Experience

    Training Edge
    *CPD Accredited | *FREE PDF Certificate | Instant Result Access & Certificate | Expert Tutor Support | Lifetime Access
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...interested in Customer Service, Customer Support, And Customer Experience Customer Service, Customer Support, And Customer Experience There is no prerequisite to enrolling in this Customer Service, Customer Support, And Customer Experience course. Customer Service, Customer Support, And …
    £12

  • Customer Service & Support For Customer Service Executives

    Course Hive
    Updated 2023 | Free Reed PDF Certificate | High-quality Materials | Lifetime Access | 24/7 Tutor Support
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...lifelong learner, you should not miss out on this Customer Service & Support For Customer Service Executives course. Customer Service & Support For Customer Service Executives This Customer Service & Support For Customer Service Executives course aims to enhance your knowledge …
    £12

  • Phone Based Customer Service Level 2 & 3 - CPD Certified

    Skill Arts
    Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate
    • 21 students
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    ...Phone-Based Customer Service Diploma Diploma? 60% of UK customers prefer to contact customer service by phone. Phone-based customer service is the most effective channel for resolving customer issues. Phone-based customer service is the most popular channel for customer support globally …
    Save 7%
    £12 £13

  • Customer Service, Customer Support, And Customer Experience

    Future Education
    CPD Accredited | FREE PDF Certificate | Instant Result & Certificate | Satisfaction Guarantee| Lifetime Access
    • New course!
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Customer Service, Customer Support, And Customer Experience Are you interested in pursuing a career in Customer Service, Customer Support, And Customer Experience , or are you seeking a deeper understanding of Customer Service, Customer Support, And Customer Experience …
    £12

  • Customer Service Training - Managing Customer Service

    Knowledge Gate
    CPD Accredited>Get Free Certificate! 2 Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...Foster positive customer relationships through proactive measures. Lead teams to consistently deliver superior service. Strategise and implement customer-centric solutions. Well, you are ready to enrol in Customer Service Training - Managing Customer Service . Welcome aboard! Delve …
    £19.99

  • Customer Service, Customer Support and Customer Experience

    Learn Demy
    CPD Accredited | Instant Result & Certificate | 14 Day Money Back Guarantee | Tutor Support | Lifetime Access
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...enrolling. Customer Service, Customer Support, And Customer Experience No requirements are necessary for this Customer Service, Customer Support, And Customer Experience course. Customer Service, Customer Support, And Customer Experience Completing this Customer Service, Customer Support …
    £12

  • Customer Service Excellence

    Let's Master Courses
    How to deliver an outstanding customer experience
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...excellence in customer service together. Anyone working in a customer-facing environment Established customer service managers and team leaders Entrepreneurs looking for ways to improve business start-ups Those wanting to progress into the world of customer service Business owners …
    £12

  • Customer Service & Support Excellence: Advanced Soft Skills

    Learning Point
    * Free PDF Certificate *|* Instant Access *| No Hidden Fees | 24/7 Tutor Support | Lifetime Access | 100% Pass Rate
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...for this Customer Service & Support Excellence: Advanced Soft Skills course Lifetime Access for this Customer Service & Support Excellence: Advanced Soft Skills course Customer Service & Support Excellence: Advanced Soft Skills This cutting-edge Customer Service & Support …
    £12

  • Customer Service Advanced Diploma

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...difficult customers with tact and resilience. Understand escalation protocols, knowing when to involve higher-tier support. Customer service professionals seeking advanced skills and strategic approaches. Team leaders and managers aiming to enhance their team's customer service. Business …
    £12
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Retail, Team leader and Retail management. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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