Customer Experience (CX) Certificate
Online training course with accredited DMI study materials and tutor support.
ITonlinelearning
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
- TOTUM card included in price What's this?
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Overview
The Associate Certificate in Customer Experience (CX) is accredited by the Digital Marketing Institute (DMI). It is an online short course that will fast-track your skills and knowledge in the increasingly important area of customer experience.
This course will help you develop the specialist skills needed to either pursue a digital marketing career or continue your professional development as an experienced marketer. You will gain key skills and competencies in customer experience, customer personas, CX basics, agile thinking, designing for CX, and more.
Description
The Associate Certificate in Customer Experience (CX) course covers the following topics:
- Customer Experience: Agility and the Changing Nature of Customers
- Designing CX: Placing the Customer at the Centre
- Optimising CX: Authenticity and Involving Customers
- Measuring CX: Data, Metrics and Visualisation
Once you have successfully completed this course you can continue your professional learning with certifications such as Associate Certificate in UX and Web Design, Associate Certificate in eCommerce, or Professional Diploma in Digital Marketing.
Did you know?
- The Digital Marketing Institute (DMI) sets the global standard in digital marketing certifications
- The DMI certifications are updated every 6 months to ensure you have the most up-to-date knowledge, helping you stay ahead of the competition
- 92% of DMI members have said that their digital marketing certification has had a positive impact on their career
- 81% of DMI students have been promoted after completing one of the digital marketing courses
- 88% of DMI members are working at senior or management level
Benefits of studying with ITonlinelearning
- Ability to study at your own pace 24/7
- You can pause and rewind the material at any time
- Studying is broken down into easily manageable sections
- Access to study material for 12 weeks
- Dedicated tutor support to answer your course questions
- Excellent career resources for refreshing your knowledge, updating your CV and preparing for interviews
For more information, enquire now and one of our highly experienced Course and Career Advisors will assist you in determining the best study path for your specific needs.
Who is this course for?
Small business owners, marketing professionals, product managers, entrepreneurs or anybody looking to skill up quickly in customer experience (CX).
Requirements
There are no entry requirements for this qualification.
Career path
Upon completion, the Associate Certificate in Customer Experience (CX) can lead to any of the following roles:
- CX Executive
- Customer Service Executive
- Customer Success Manager
- Digital Marketing Manager
- CRM Manager
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.