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  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    Popular
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Staff London Customer Excellence for Finance Staff Manchester Customer Excellence for Finance Staff Nottingham Customer Excellence for Finance Staff Birmingham Customer Excellence for Finance Staff Bristol Customer Excellence for Finance Staff Edinburgh Customer Excellence for Finance …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee …
    £516

  • Airport Passenger Services Professional Classroom Based

    Exodus Training and Recruitment
    3-Day Classroom based course, tutor support and final exam included
    • Classroom
    • 3 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...Cancel check in Allocated seating Modify Seating Seating maps Customer product record Customer Links and History Reservations Applications Special Service Requests Frequent Travel Information Customer enquiries Customer Links and History Infant passengers E-tickets and updates * Day …
    £627

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care …
    £516

  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...say 'No' and retain Customer Satisfaction London How to say 'No' and retain Customer Satisfaction Manchester How to say 'No' and retain Customer Satisfaction Nottingham How to say 'No' and retain Customer Satisfaction Birmingham How to say 'No' and retain Customer Satisfaction Bristol …
    £516

  • Advanced Credit Control - Customer Focused

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin. Advanced Credit Control - Customer Focused - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Utilising positive communication …
    £576

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughou …
    £516

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Maximising Appointments on the Telephone - Overview This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates. This Maximising Appo …
    £516

  • Immediate Emergency Care: Fire & Rescue Services Level 3 Award

    Remote First Aid & Pre-hospital Training Ltd
    Full fac eto face training for UK FRS
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ...employed firefighter or on a firefight training programme from within the UK services of British Dependent territories FRS.This training is also suitable for those working in Private sector Fire & Rescue Services, such as UK Airports, Events teams and onsite FRS at UK factories where …
    £700

  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount …
    £516

  • Reception to Perfection

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...outline Course objective, personal objectives 21st century communication issues Who are our customers? As a customer, how do you like to be treated? What makes people feel valued? The service equation Micro - moments of interaction The communication blend, face -to- face and on the …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills …
    £516

  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...leads post the exhibition (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed …
    £516

  • Introduction to TickITplus

    LRQA
    Thinking about implementing TickITplus?
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    ...differentiation Customers seeking improved confidence in their IT product or service provider(s). What do you need to prepare? Understanding of ISO 9001 - compliant quality management applied in an IT-rich environment Working knowledge of ISO 20000 IT service management and …
    Enquire for pricing

  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...12:00 Team Building Exercises (Dealing with a range of business activities such as working on a project, developing a new service, reviewing customer service priorities) 12:00 - 13:00 Review of Team Building Exercise (Characteristics of the Team/Learning points - conflict, co-operation …
    £576

  • Help to Grow: Management

    Manchester Metropolitan University.
    Fully face-to-face intensive leadership and management training with Manchester Metropolitan University.
    • New course!
    • Classroom
    • 8 days · Part-time
    • Certificate(s) included
    • Tutor support
    ...growth: entering new markets, launching new products/ services build an agile business that is resistant to future shocks improve employee engagement and productivity develop a bespoke growth action plan effectively engage with customers to enhance sales You’ll cover essential issues for …
    £750

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Keeping The Doors Open (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed Key Selling Skills - Benefits Gain the ability to identify their market …
    £516

  • Risk Management Techniques

    Practical Training for Professionals
    • 16 enquiries
    • Classroom
    • Part-time
    • 55 CPD points
    ...intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. This Risk Management course is available throughout the UK. CPD Value 5.5 Hours Course Locations Risk …
    £576

  • Online Accounting training - Bookkeeping Training with Level 1 Certification

    Future Connect Training and Recruitment Ltd
    Online Practical Bookkeeping Training with Guaranteed Work placement
    • 10 enquiries
    • Classroom
    • Part-time or full-time
    • Tutor support
    ...source documents Understand the basics of the VAT system Financial services and payment methods – A/508/5861 Understand the role of banks and building societies Understand how businesses use financial services Identify appropriate methods of payment and understand their features …
    £500
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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