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Business courses in Leeds

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  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    ...employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15.45: Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference. 16.45:- Finish Summary and Action Plan …
    £468

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    ...calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Benefits …
    £220

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...employer. How can we get everyone involved? Case studies. Let’s do it their way. 14.45-15.45: Sales is everyone’s business in customer service. 15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference. Finish. Now let’s do it! Action Plan …
    £468

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...- The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their …
    £516

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • 1 day · Part-time
    • 6 CPD points
    ...- The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their …
    £468

It looks like that's all we have in Leeds, so we've expanded your location to show the next most applicable results.

  • Effective Complaint Hnadling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly …
    Save 16%
    £375 £450

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...Level 2 Award in Customer Service is a comprehensive course designed to enhance skills in customer service, communication, and handling complaints, tailored for individuals starting or advancing their careers in customer-facing roles. The course covers key aspects of customer service …
    £134.40

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    ...is required to deal with difficult customer situations face to face, by email or on the phone People whose role requires them to handle complaints To gain maximum benefit from this course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us …
    Save 16%
    £375 £450

  • Level 2 Award in Food Safety for Manufacturing (RQF).

    The UK Training
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    The food business operator in any type of food business has a legal obligation to ensure that staff are supervised and instructed and/or trained in food hygiene matters to a level necessary for the type of activity they are carrying out. The most effective way of complying …
    £84

  • Level 3 Award in Food Safety Supervision for Manufacturing (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...required standards to employees. An essential element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors …
    £372

  • Level 2 Award in Food Safety in Catering (RQF).

    The UK Training
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    The food business operator in any type of food business has a legal obligation to ensure that staff are supervised and instructed and/or trained in food hygiene matters to a level necessary for the type of activity they are carrying out. The most effective way of complying …
    £84

  • Level 2 Award in Food Allergen Awareness and Control in Catering (RQF)

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 1 day · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...Under the Food Information Regulations 2014, food business operators have a legal responsibility to provide complete and correct food allergen information to customers. These regulations apply to all catering and retail businesses that serve or sell loose foods. How long will it …
    £84

  • Advanced Skills of the Bid and Tender Management Process

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • Classroom
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    ...the options of bypassing, cancelling, reissuing and extending bids Lists the considerations prior to awarding a contract and most common complaints Provides an introduction of Canadian International Trade Tribunal and lessons learned from past bid challenges Includes an exercise where …
    £4,320

  • Level 3 Award in Supervising Food Safety in Catering (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...required standards to employees. An essential element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors …
    £372

  • Level 3 Award in Supervising Food Safety in Retail (RQF).

    The UK Training
    Classroom based course with study materials, tutor support and final exam included.
    • Classroom
    • 2 days · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...required standards to employees. An essential element of high food safety standards in any business is the ability to motivate, train and supervise staff to ensure they are competent food handlers. The relevant and practical style of the Level 3 Qualifications will ensure that supervisors …
    £372
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FAQs

Reed Courses advertises a large variety of Business courses which are delivered by a range of learning providers. The Business courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Business course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Business courses, you might also be interested in Customer service. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Business courses, Reed Courses also has plenty of paid for online Business courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Business courses. Alternatively you'll be able to enrol on an online Business course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Business course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Business courses from a variety of learning providers.
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