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  • Call Centre Manager Training

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...to refine your approach, this Call Centre Manager Training equips you with the insights needed for success. Learning Outcomes After completing this Call Centre Manager Training course, you will be able to: Navigate the basics of call centre operations with confidence. Apply effective …
    £12

  • Call Centre Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    Great service
    ...£30,000) Call Centre Team Leader (£25,000 - £35,000) Call Centre Manager (£30,000 - £45,000) Customer Relations Specialist (£22,000 - £32,000) Module 1 Introduction to Call Centre Module 8 Call Centre Metrics and Benchmarking Module 9 Call Centre Technology …
    £18.99

  • Call Centre Training and Client Management

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...need to know to be successful in a call centre role. Enrol today and start your career in call centre management! Learning Outcomes: Develop essential communication skills to effectively engage with clients in a call centre environment. Ability to apply proven telephone etiquette …
    £12

  • Call Centre Metrics: The Art of Communication

    Janets
    CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...improve the performance of their call centre operations. Entrepreneurs seeking to start a call centre business. Call Centre Agent: £17,000 - £25,000 per year Call Centre Supervisor: £20,000 - £30,000 per year Call Centre Manager: £30,000 - £50,000 …
    £15

  • Level 3 Practitioners Certificate in Logistics, Supply Chain and Operations Management

    CILT(UK) Learning Centre
    Blended learning includes digital materials, online learning, digital classrooms and assessments
    • New course!
    • Online
    • 14 months · Part-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    ...Learning Centre to find out more. Course content To successfully achieve the CILT(UK) Level 3 Practitioner Certificate in Logistics, Supply Chain and Operations Management, Learners must complete two mandatory units and one optional unit. Mandatory Unit 1: Business Operations along the …
    from £1,453 (VAT exempt)

  • Call Centre Metrics, Benchmarks and Technology

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...work in call centre environments. Call centre agents looking to enhance their skills and knowledge. Team leaders or supervisors seeking a comprehensive understanding of call centre management. Business professionals involved in customer service or call centre operations. Call Centre …
    £15

  • Call Centre Essentials Skills

    Apex Learning
    Flash Sale Now On | 11-in-1 Bundle | CPD Certified | 120 CPD Points | Gifts: Hardcopy + PDF Certificate + SID-Worth 180
    • Online
    • 29 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...world, Call Centre roles have evolved into a pivotal element of customer service and business operations. This comprehensive Call Centre Essentials Skills course is meticulously designed to equip you with a profound understanding of the full spectrum of Call Centre operations and customer …
    Save 3%
    £51 £53

  • Call Centre Agent Training

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...course and unlock the potential to become a sought-after call centre agent. Here is the curriculum breakdown of the Call Centre Agent Training course below: Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module …
    £14

  • Call Centre & Customer Service Training

    IOMH
    Get a Free:(Workplace Productivity) Course! Updated Materials | CPD Certified | 24/7 Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • 20 CPD points
    • Tutor support
    Great service
    ...complete each lesson in the Call Centre & Customer Service Training course successfully and swiftly. Call Centre & Customer Service Training Course Curriculum: Module 01: Introduction to Call Centre - Explore a call centre's basic concepts and operations, understanding its key …
    £14

  • Call Centre Management Diploma

    Elearn College
    Call Centre Management Diploma
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    Great service
    Endorsed Call Centre Certificate of Achievement. Discover what it takes to climb the ranks in a dynamic and enjoyable customer service environment, with this exclusive Level 3 Call Centre Training Certificate! Whether looking to advance an existing career or explore …
    £29

  • Call Centre Skills Certificate

    Be-a.co.uk
    • Online
    • 1 hour · Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    Call Centre Skills Course Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff …
    Save 40%
    £12 £20

  • Call Centre Essentials and Telephone Etiquettes

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...trends. Call Centre Agent: £17,000 - £25,000 per annum Customer Service Representative: £18,000 - £28,000 per annum Call Centre Team Leader: £22,000 - £35,000 per annum Customer Experience Manager: £28,000 - £50,000 per annum Call Centre Operations …
    £18

  • Call Centre Agent Training

    Janets
    CPD Accredited Course | Advanced Study Materials | 100% Learning Satisfaction | 24/7 Expert Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...of careers, including: Call Centre Agent: £16,000 - £24,000 Customer Service Representative: £18,000 - £28,000 Customer Service Team Leader: £22,000 - £32,000 Call Centre Manager: £30,000 - £50,000 Operations Manager: £35,000 - £60 …
    £12

  • Call Centre Technology, Telesales Executive & Customer Service Representative Training

    Skill Up
    CPD & CiQ Accredited | 3-in-1 Premium Bundle | +Gift: 1 Free PDF Certificate | New & Updated | Expert Support
    • Online
    • 10 hours · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    ...This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses: ➽ Course 01: Call Centre Technology & Trends ➽ Course 02: Telesales Executive ➽ Course 03: Customer Service Representative Learning Outcomes of Call Centre Technology …
    £21

  • Level 5 Professional Certificate in Supply Chain and Operations Management

    CILT(UK) Learning Centre
    Blended learning with study materials, assessments and exams included
    • New course!
    • Online
    • 14 months · Part-time
    • Regulated qualification
    • Certificate(s) included
    ...resources to support the achievement of the required outputs. Deliverables within the context of supply chain and operations management. How will I study? The CILT(UK) Learning Centre deliver the qualification through a blended learning approach. Learners will work within a structured timetable …
    from £1,953 (VAT exempt)

  • Call Centre Skills Certification

    IBIS Consultancy Limited
    Call Centre Skills Certification
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    Great service
    Call Centre Skills Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry – it is also important information for employers of call centre agents to ensure they choose the right staff! From the …
    £120

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516

  • Call Centre Training Course

    Knowledge Gate
    Get Your Certificate Within A Day! 24 Video Lesson> Instant Access> Easy to Learn> No Exam Required> 24/7 Expert Support
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Call Centre Training Interactive Lessons Career-Oriented Curriculum Easy-to-Follow Pattern Learn from The Best! This Call Centre Training course allows you to: Build a firm foundation in Call Centre Training. Facilitate your voyage toward a rewarding career in Call Centre Training …
    £19.99

  • Call Centre - Online Course - CPD Accredited

    LearnPac Systems
    CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Twelve: Wrapping Up. Call Centre - Online Course - CPD Accredited. This online Call Centre training course was developed for customer service staff working in a call centre (call center). For many people, the term Contact Centre relates to sales calls and telemarketers. There …
    £19.99

  • Call Center Training and Operations

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Call Centre Agent …
    £12

  • Call Centre Training – Online CPD Accredited Training Course

    Imperium Edge
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Completion of Action Plans and Evaluations What does call centre work involve? A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product …
    £19.99

  • Call Centre Success Training

    Global Edulink
    CPD & iAP Accredited | FREE Certificate Included | Unlimited Access for 365 Days | Quality Video Materials
    • 12 students
    • Online
    • 30 hours · Self-paced
    • 30 CPD points
    Great service
    ...in Call Centre Success The Customer Is Always Right, Right? Train For Spectacular Call Centre Success! Do you work for a call centre dealing with product support or information enquiries? Do you carry out telemarketing? Perhaps you are required to make other types of calls on …
    £12

  • Call Centre Training

    Brentwood Open learning College
    Certificate QLS Level 3 | *FREE PDF Certificate* Tutor Support & Exam | 70 CPD Credits | Free Customer Services Course
    • 44 students
    • Online
    • 200 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    Call Centre Training Certificate in Call Centre Training QLS Level 3. Additional CPD Accredited Certificate with 70 CPD points available with no extra study. The course comes with easy to understand e-learning study materials. Endorsed Call Centre Level 3 Certificate …
    £12

  • Call Centre Training Certificate

    CPD Courses
    Certificate QLS Level 3 | *FREE PDF Certificate* Tutor Support & Exam | 70 CPD Credits | Free Communication Skill Course
    • 37 students
    • Online
    • 200 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    ...developing the strongest competencies and confidence in any call centre environment. Call centres continue to play a critical role in the daily operations of millions of organisations on a global basis. Whether looking to advance your own career or provide your employees with a beneficial …
    Save 52%
    £12 £25

  • Operations Management

    CPD Courses
    Level 7 Advanced Diploma | FREE PDF Certificate | 240 CPD Points [60,000+Enrolled Students] +2 FREE Courses
    • 742 students
    • Online
    • 11.7 hours · Self-paced
    • Certificate(s) included
    • 240 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ...Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Operations Management Unit 2 Process …
    £12
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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