Handling Complaints Effectively
Inovra Group Ltd
On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
- Onsite
- 1 day · Full-time
- Tutor support
...discuss ways in which they can ensure that they handle their complaints badly, and then relate this to their own experiences handling complaints. Turning Complaints Around – Participants are introduced to our own complaints handling approach called AURA. They then work through a case
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