What we do

<p>Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 6 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare.</p>

External links

Veterinary Customer Care Advisor: Veterinary Practices in London - Wandsworth, Battersea, Balham We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 7 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare. A positive client experience is key to our success and you will be responsible for ensuring this whilst also establishing and maintaining long-term client relationships to enhance the client bond. If you love working with people and pets and want to make a real difference to their lives whilst performing interesting and varied work, then this is a fantastic opportunity. The exciting part…. The right candidate can establish themselves in a growing group of practices. We provide excellent training, so you do not need previous experience in the veterinary sector. We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek managerial roles within our group. Salary will depend on previous experience and would range between 19,000- 27,000. This is a full-time role (40 hours a week, with 1 in 3 Saturdays). As a customer Care Assistant you would be responsible for: Making sure our practices are inviting to our clients and their pets. Answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met. Being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied. Client facing for payments, bookings, queries and admissions for procedures. Why work for Voo? Great training and career progression opportunities Competitive remuneration and benefits package Great team spirit and regular team meet-ups Well maintained workplaces with great facilities for pets and people There is no limit on how many hugs you can give to the pets we see! Does this sound like you? 1 years of experience in a general customer facing role with proven success at client relationship building or sales. Excellent communication with particular reference to negotiation, persuasion/sales and written skills. Positive attitude with a confident and empathetic approach. Confident IT skills Ability to flourish in a busy environment, multi-tasking and maintaining organisation. Enjoys working with and helping people with a pro-active, can-do attitude. What now? So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you:

Veterinary Customer Care Advisor 

Have you always wanted to train to be a veterinary nurse? We are looking for our next trainee or a student veterinary nurse and require an enthusiastic, motivated, and compassionate individual who has genuine passion in providing outstanding care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 7 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the absolute best in pet healthcare. You will work at our Surbiton hospital on the Emergency and Critical care team. You may have worked with animals and/or customer facing roles before and will require at least 5 GCSEs A* - C Grade (or equivalent) including Maths, English and a science, ideally with further training. If you would love to work with people and pets and want to make a real difference to their lives then this is a fantastic opportunity for you. The exciting part…. You would work with the veterinary team performing a range of nursing duties. Voo is supportive and collaborative workplace so you will start learning and contributing from the start. After 6-12 months you would be enrolled on a placement as a student veterinary nurse where you would train at the CAW college. This is fully funded by Voo and would lead to RCVS Registered Veterinary Nurse Title (Level 3 Diploma). You would attend classroom teaching at college one day per week and continue to work with us the remaining time. This is a full-time role, working 40 hours per week on average working a mixture of days and night shifts with a good time on time off balance, bank holidays are also part of the rota. Shifts are 8am-8pm and 8pm-8am As a trainee veterinary nurse, you would be responsible for: • Pet handling for examinations and procedures • Basic reception tasks: taking payments, answering telephones, and making bookings. • Cleaning, sterilisation and disinfection • Restocking • Looking after patients in the hospital • In-house laboratory testing (e.g. blood testing) • Setting up for procedures • Assisting the veterinary and nursing team monitoring anaesthesia and recovery • Cleaning/bathing pets Why work for Voo? 1) Supportive training environment 2) Fully funded training course 3) Great team spirit and regular team meet-ups. 4) Well maintained workplaces with great facilities for pets and people 5) Great long-term career progression and future salary prospects 6) RCVS fees paid by Voo. 7)There is no limit on how many hugs you can give to the pets we see! 8) Generous and growing benefit package Does this sound like you? • You enjoy working with animals and interacting with people too. • You are hard-working, positive, and motivated to learn and develop your skills. • You have practical skills and enjoy hands-on roles. • You are a quick learner and learn best by being shown tasks (on the job learning) • You have 5 GCSEs A*-C (to include Maths, English and Science) • You have experience working with animals or experience in a practical or medical role. • You enjoy working in a team, helping others. • You are a positive and self-motivated to work independently completing tasks within time frames. • You a friendly, approachable person who likes interacting and helping people too.

Trainee Hospital Veterinary Nurse

Part Time Veterinary Customer Care Advisor: Veterinary Practices in London - Wandsworth, Battersea, Balham and covering Surbiton We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 6 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare. A positive client experience is key to our success and you will be responsible for ensuring this whilst also establishing and maintaining long-term client relationships to enhance the client bond. If you love working with people and pets and want to make a real difference to their lives whilst performing interesting and varied work, then this is a fantastic opportunity. The exciting part…. The right candidate can establish themselves in a growing group of practices. We provide excellent training, so you do not need previous experience in the veterinary sector. We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek managerial roles within our group. Salary will depend on previous experience and would range between 19,000- 27,000 pro rata. This is a part-time role (20 hours a week which could include 1 in 3 saturday from 9am - 5pm) mainly based in London branches but with annual leave and sickness covers for both Surbiton and Worcester Park. Being able to cover for Surrey branches is also plus (Cobham, Ripley, Pyrford) . We want the right person so we can be flexible. As a customer Care Assistant you would be responsible for: Making sure our practices are inviting to our clients and their pets. Answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met. Being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied. Client facing for payments, bookings, queries and admissions for procedures. Why work for Voo? Great training and career progression opportunities Competitive remuneration and benefits package Great team spirit and regular team meet-ups Well maintained workplaces with great facilities for pets and people There is no limit on how many hugs you can give to the pets we see! Does this sound like you? 1 years of experience in a general customer facing role with proven success at client relationship building or sales. Excellent communication with particular reference to negotiation, persuasion/sales and written skills. Positive attitude with a confident and empathetic approach. Confident IT skills Ability to flourish in a busy environment, multi-tasking and maintaining organisation. Enjoys working with and helping people with a pro-active, can-do attitude. What now? So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you:

Part Time Veterinary Customer Care Advisor 

Veterinary Customer Care Advisor: Veterinary Practices in Surrey - Cobham, Ripley, Pyrford We are looking for a positive and approachable individual who has genuine passion in providing outstanding client care and client experience. Voo Vets is a family business that believes truly best pet healthcare is achieved by combining general, specialist and emergency care. There are 7 branch sites across London and Surrey and a central 24-hour veterinary hospital located in Surbiton, Surrey. We have excellent facilities and provide the very best in pet healthcare. A positive client experience is key to our success and you will be responsible for ensuring this whilst also establishing and maintaining long-term client relationships to enhance the client bond. If you love working with people and pets and want to make a real difference to their lives whilst performing interesting and varied work, then this is a fantastic opportunity. The exciting part…. The right candidate can establish themselves in a growing group of practices. We provide excellent training, so you do not need previous experience in the veterinary sector. We believe in career progression for all and our training system allows you to develop areas of special interest within the role, as-well as seek managerial roles within our group. Salary will depend on previous experience and would range between 19,000- 27,000. This is a full-time role (40 hours a week, with 1 in 3 Saturdays). As a customer Care Assistant you would be responsible for: Making sure our practices are inviting to our clients and their pets. Answering the phone and be the initial friendly voice and point of contact. Liaising with veterinary surgeons to ensure client needs are met. Being ready, visible and available to look after our clients, increasing the client bond to safe-guard and ensure a consistent customer experience and they are 100% satisfied. Client facing for payments, bookings, queries and admissions for procedures. Why work for Voo? Great training and career progression opportunities Competitive remuneration and benefits package Great team spirit and regular team meet-ups Well maintained workplaces with great facilities for pets and people There is no limit on how many hugs you can give to the pets we see! Does this sound like you? 1 years of experience in a general customer facing role with proven success at client relationship building or sales. Excellent communication with particular reference to negotiation, persuasion/sales and written skills. Positive attitude with a confident and empathetic approach. Confident IT skills Ability to flourish in a busy environment, multi-tasking and maintaining organisation. Enjoys working with and helping people with a pro-active, can-do attitude. What now? So if you would like to be part of an amazing journey and work with the Voo family we would love to hear from you: