What we do

Rockpool Recruitment is a brand new Boutique Consultancy specialising in the Travel Industry placing professionals of all levels across the UK into permanent roles.
We also support other local businesses in Surrey recruiting for a variety of disciplines to include sales, marketing, customer service, operations, accounts, administration and commercial appointments.
If you are looking for a move or have a recruitment challenge on your hands we would love to help.

What we stand for

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General Manager - Leisure Travel Our client is a highly successful travel organisation, dedicated to providing unforgettable travel experiences to customers worldwide. With a passion for adventure and a commitment to excellence, we're looking for a dynamic individual to join the team as a General Manager. If you're ready to take the lead, inspire a team, and deliver exceptional customer service, we want to hear from you! General Manager - What You'll Do: General Management: Drive the implementation of company strategy within the branch, ensuring the shop is visually appealing to maximize sales opportunities. Attend exciting supplier events to explore new commercial avenues and maintain excellent relationships with partners. Keep their social media channels buzzing with engaging content and maintain a pristine store environment. Sales Management: Lead by example by monitoring and motivating your team to achieve and exceed sales targets. Communicate targets effectively and provide regular feedback and coaching to support their development. Manage online enquiries promptly and ensure no opportunity goes unnoticed. Day-to-Day Sales Activity: Dive into the heart of the action! Provide customers with an unforgettable booking experience, crafting inspiring travel itineraries tailored to their needs. Be the expert at adding value to every sale and ensure no inquiry is left unanswered. General Manager - What experience do you need? Retail Travel Manager Experience: Previous experience as a Retail Travel Manager is essential, demonstrating your ability to lead and manage a team in a retail travel environment. Passion for Travel: A passion for travel and a commitment to delivering exceptional customer service. Leadership Skills: Strong leadership skills with a proven ability to motivate and inspire a team. Communication Skills: Excellent communication and interpersonal skills, with a knack for building relationships. Problem-Solving Abilities: A proactive approach to problem-solving and the ability to thrive in a fast-paced environment. This is a fully office / shop based role. Next steps - if you would like to apply please send your CV with this application and we will get right back to you. Please note - experience is essential.

General Manager - Leisure Travel

Groups &amp; Flights Travel Consultant Our client, an award-winning travel management company, is seeking a detail-oriented Groups and Flights Travel Consultant to join their team. With over 30 years of experience, our client has grown into a multi-office, multimillion-pound business specializing in business travel, events, leisure travel, and Trade Missions arrangements. Groups &amp; Flights Travel Consultant - What will I be doing? You'll handle travel arrangements for Trade Missions delegations and assist with group air-only travel. Key responsibilities include: Booking flights, hotels, and ground transportation using Amadeus GDS. Negotiating favourable terms for group bookings. Managing venues and networking events. Compiling customised travel itineraries and quotations. Building strong client relationships and ensuring satisfaction. Groups &amp; Flights Travel Consultant - What experience do I need? We're looking for candidates with: Excellent client services experience - preferably in the travel industry but if you have experience of dealing with high end customers and VIPs and can demonstrate exceptional dedication to a client's experience we want to hear from you Strong problem-solving skills and ability to work under pressure. Excellent communication and teamwork abilities. Flexibility and attention to detail. Groups &amp; Flights Travel Consultant - What else do I need to know? This is a hybrid role with some more initial training in the office. There is lots of opportunity for you to develop your career here. Convenient office location near public transport. Access to onsite gym facilities. Social events and informal dress code. Staff discounts on holidays and rewards schemes. Holiday allowance increasing with service tenure. Join an Investors in People employer committed to employee development. Join Our Client's team and embark on a rewarding career in travel management! Apply now.

Groups and  Flights Consultant

Group and Events Consultant Our Client is a thriving, multi-award-winning travel management company, seeking a skilled Groups and Events Consultant with Amadeus skills to join their dynamic team. With over 30 years of experience, Our Client has evolved from a small travel store into a multi-million-pound business with offices in Kent, London, and India. Group and Events Consultant - What Will I be doing ? As a Groups and Events Consultant, you'll play a pivotal role in maintaining strong client relationships and contributing to the success of the Groups and Events team. Crafting compelling and relevant client proposals, demonstrating exceptional destination knowledge. Booking individual and group travel arrangements, including flights, rail, hotels, and ground transportation. Identifying opportunities for additional services and events. Providing excellent client service, obtaining feedback, and supporting ongoing business processes. Travelling with clients as required and handling on-site issues during events. Group and Events Consultant - What experience do I need ? We are looking for someone with either travel consultant or event experience - this could be in event management at an agency or a venue Experience in flight/rail booking, conferences, incentives, and seasonal parties would be a plus. Willingness to attend industry events to enhance knowledge and relationships. Excellent presentation and negotiation skills. Ability to work collaboratively in a team environment. Strong organizational skills and attention to detail. Exceptional communication skills, both verbal and written. Proven destination knowledge. Proficiency in IT, including Microsoft Office and online meeting tools. Group and Events Consultant - What else do I need to know? Our Client offers a competitive salary based on experience, comprehensive training, opportunities for career growth, and a range of employee benefits, including: Convenient office location near public transport. Access to onsite gym facilities and wellness programs. Social and wellbeing events throughout the year. Informal dress code and staff relaxation area. Staff discounts on worldwide holidays. The hours are Monday to Friday 9 - 5.30 aand will be hybrid in either Kent or London depending on your location.

Groups and Events Consultant

Aviation and Operations Executive Join our client as an Aviation &amp; Operations Executive, where your role is pivotal in upholding their distinguished reputation. You will working closely with the Head of Commercial and the Operations team. Aviation and Operations Executive - What will I be doing ? Your main responsibilities will include preparing and issuing tickets using Amadeus, processing reissues and refunds, generating reports, updating relevant departments with airline offers, and being the first point of contact for quotes, rate &amp; fare rule queries, name changes, amendments, staff travel (air) and flights for fam trips. You will also be processing booking confirmations and invoices, liaising with overseas ground handlers, and assisting with other duties in the department Aviation and Operations Executive - What experience do I need ? It is essential that you have advanced proficiency in Amadeus for flight bookings Familiarity with BSP regulations and reporting Comprehensive understanding of airline rules and fares Exceptional command of written and spoken English Preferable knowledge of the Caribbean, Arabia, Europe, and the Indian Ocean regions Aviation and Operations Executive - What else do I need to know? Full-time, 9 - 5.30 with occasional Saturdays Hybrid working model, with at least 2 days spent in our client's London office Additional hours may be required during peak periods This is a truly exceptional business -the people, product and environment is wonderful. If you want to be part of a something very special then please get in touch.