Working at Parseq Ltd

At Parseq, our customers are at the heart of what we do and our people are the life of our business. We recognise brilliant and talented people, who truly enjoy providing the best customer experience and who want to make a difference.

That’s why we believe that everyone should enjoy what they do and it’s also why we match our people’s capabilities and personality with the right role for them. We do this through our core dynamics – acquirers, retainers and improvers.

Acquirers - Outbound or Inbound Sales

Ideal for the extroverts among us, who really enjoy combining their brilliant people skills with a drive to achieve targets in a fast paced environment.

Retainers - Customer Service

These roles are well suited to individuals who thrive in helping others and who are in their element when they are resolving problems and providing an excellent customer experience.

Improvers – Support and Administration

Improvers like to learn how things work, supporting the business in developing processes and systems, and coming up with innovative solutions to help drive the business forward.

And just so you know who we are, we’re the company that help organisations, including the UK’s top ten banks, leading utility providers and insurance companies, to acquire customers, retain existing customers and improve operational efficiency.

We spend so much time at work it’s important that we feel fulfilled and supported in what we do. It’s also about enjoying the time we spend together as a team and respecting the people we work with. Here are just a few of the things our team have to say about working at Parseq.

“The people I have worked with from the start have made it enjoyable. Everyone is really supportive and willing to help including QA, agents and managers. There is always someone willing to help you improve your targets. If I think I’ve had a bad day then someone is there to help and have a friendly conversation with.”

Thomas McAllister, Parseq Glasgow

“I started as a Customer Service Advisor and worked my way up to Team Manager. I am proud of my accomplishment. I love to resolve customers’ queries and drive team work across the floor. No matter what job role we are in we all work together as one team and are like one big happy family.”

Tina Ramshaw, Parseq Sunderland

“I started at the business in January 2010 with no previous business experience. Since then I have enjoyed every role I have undertaken. I started as an advisor on the telephone which I found I was good at, so I started helping my peers around me. My hard work and commitment was noticed and I was promoted to Coach. I have also worked closely with our quality and compliance team and been seconded into management roles on several occasions.”

Paula Lloyd, Parseq Sunderland

“Being at Parseq means I now have better working patterns to fit around family life.”

Andy Radford, Parseq Rotherham

 

“The team are welcoming, the atmosphere is relaxed and helps me feel at ease. New agents are included in the live floor environment and are fully supported. I loved being introduced to QA, managers and different departments.”

Danny Kucer, Parseq Glasgow

“I enjoy working here because everyone is friendly, we work to a high standard but have fun. It is an enjoyable place to work… there is a good buzz on the floor. Parseq is a very welcoming environment.”

Marc Mercer, Parseq Glasgow