x2 Customer Service Executives
PERMANENT OPPORTUNITY BELOW:
Please apply by sending me your most up to date CV
Job title: Customer Service Executive
Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based
Location: Trafford Park
Salary: £25,000p/a
Permanent
Principal responsibilities and accountabilities
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
- Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
- Support with the onboarding of customers onto Web ordering
- Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Person specification
- Qualifications, skills, and competence Good communication skills
- Computer Literate, numerate
- Self-motivated team player with great attention to detail
- Previous experience within customer account management / customer relationship management / customer service role
- The ability to work on your own and manage your time whilst being an effective team member
- Ability to build and maintain customer relationships
Benefits
- 25 days holiday plus bank holidays
- 4x Life Assurance
- Pension scheme
- Sick Pay
- Cycle to work scheme
- Employee Assistance Programme
#CPProfessional
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Required skills
- Customer Service Advisor
- Customer Service Representive
- Customer Service executive
- Customer care agent
Reference: 52557670
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'