x2 Concierge roles (Day and Night)

Jackson Sims Recruitment are currently seeking a full time Day Concierge to join the team at a luxury residential development near Staines Upon Thames.

Salary: £28,000.00 per annum

Working Hours: 4 on, 4 off - 7am-7pm or 7pm - 7am

Key Responsibilities:

• Ensure the highest standards in presentation at the property is maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
• Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times.
• To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
• Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
• Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
• Manage on site booking requirements for key access areas, in and around the development.
• To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
• To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the time frame involved.
• To handle parcels and packages that have been delivered on a daily basis. Manage and administer residents deliveries and returns, via development systems and protocol.
• To carefully complete all log reports that may be required by the employer or the building manager.
• To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log or appropriate system (E-logbooks)
• Take meter reads and submit to Management team.
• To log all visitors via building visitor management system.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log or appropriate system.
• To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.

In order to meet our clients expectations you must be:

• Extremely well-presented
• Polite and well-mannered
• Diplomatic and discreet
• Proactive and enthusiastic
• A strong problem solver
• Customer orientated
• A good communicator

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management, AST, PRS, Build to Rent (BTR), Facilities Management, Concierge and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.

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