Workshop Assistant

CRP Group are currently working alongside industry leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK.

We are seeking an experienced workshop assistant, open to individuals from any sector, to play a pivotal role in their customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

Key Responsibilities:

• Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.
• Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.
• Manage incoming calls, bookings, and queries with a focus on customer satisfaction.
• Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations.
• Support service delivery, billing, finance teams with necessary reports and MI.
• Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.
• Log and process jobs through the company IT system and assist with stock control, ordering, and distribution.
• Ensure the office area is always clean, presentable, and well-stocked.
• Collect customer feedback and Google reviews to enhance service quality.

Key Functions & Additional Responsibilities:

• Proactively promote products and services to walk-in customers.
• Call customers before and after job attendances to ensure satisfaction and gather feedback.
• Aid centre staff and be hands-on with tasks as required.

Requirements:

• Have hands on experience working with equipment.
• Previous experience in a Scheduling, Customer Service, Workshop Assistant, or Technical/Engineering role preferred.