Works Planner

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are looking for a Works Plannerto join the Planning team in Halifax. As a Works Planner you will be responsible for the effective day to day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date on a daily basis, productivity is maximised and customer care is paramount.

Requirements

ey responsibilities of the Works Planner include...

• Monitoring and managing work within agreed timescales, adhering to company policies and procedures
• Ensuring compliance with legal obligations, such as Section 11 of the Tenant and Landlord Act 1985
• Conducting regular work output monitoring and providing reports
• Communicating effectively with teams, technicians, and customers regarding work progress and any changes or updates
• Rescheduling jobs in case of unforeseen circumstances and coordinating with customers and technicians
• Ensuring the timely rescheduling of pending or suspended jobs
• Liaising with relevant teams to address work quality, timeliness, and disciplinary issues
• Coordinating repairs scheduling and communicating changes or issues to the appropriate stakeholders

We are looking for someone who has....

• Experience supporting the delivery of responsive repair services
• Ability to work effectively in a team
• Prior experience in a social housing repairs environment
• Proficiency in using IT applications, such as Microsoft Word, Excel, and Outlook, and working with databases
• Excellent time management skills and ability to work to set targets and deadlines
• Knowledge of Section 11 of the Tenant and Landlord Act
• Flexibility to adapt to work demands and priorities

Benefits

In return, we are offering the successful candidate in the Works Planner role:

• Salary of £23,997
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Based in the Halifax office.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. 8am-4pm
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.