Workforce Planning Executive

Reed Talent Solutionsare hiring inNorthampton!

We're looking to recruit Workforce Planning Executivesto join our?Angard Staffingdepartment and support our Service Delivery Team!

Join our vibrant team as a Workforce Planning Executive and immerse yourself in a dynamic and thriving work environment! As a key player in our modern office filled with professionals, you'll be at the heart of our success. No specific qualifications are required—just bring your accuracy, reliability, resilience, and exceptional organisational skills.?

In this role, you'll engage with clients and candidates, managing orders, taking calls, and orchestrating seamless shifts. Our team's strength lies in its excellent working environment, where everyone is not just a colleague but a friend. If you'reseeking a cheerful and tempting opportunity, step into a world where your skills and personality shine. ?

What's a Workforce Planning Execuitve?

A Workforce Planning Executive is a vital role in our service delivery to a key client, the Royal Mail. You’ll be managing the deployment and engagement of Angard workers at Royal Mail sites across the country, working directly with clients, site managers, and candidates.

You'll be:

• Managing our bespoke booking system, JoinedUp

• Handling incoming calls and emails from candidates and managers

• Supporting managers with utilising systems effectively

• Managing shift patterns and rotas as per site requirements

• Maintaining positive working relationships with key stakeholders across the client group

What are we looking for?

We’re looking for engaging, customer service professionals who are confident and committed to delivering an outstanding service to our client on a daily basis.

Our Workforce Planning team cover 8am - 6pm across 4 shift patterns which are allocated on a rota basis each week.

It's also essential that you:

• Have demonstrable experience in a customer service environment

• Are a strong communicator both over the phone and in writing

• Can work effectively as part of a team

• Have strong computer literacy skills - particularly with MS Office

What can Reed offer you?

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

• Hybrid working

• Outstanding opportunities for development and progression

• Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities

• Long-service sabbaticals

• Refer-a-friend scheme

• Cycle to work scheme

• Electric Vehicle scheme

• Free onsite parking

• Free hot drinks in the office

• An onsite cafe offering more drinks and hot food daily

• And much, much more!

If you feel like this could be the role for you, we would love to receive an application! Click 'Apply Now' and our dedicated recruitment team will be in touch.