Workforce Management Administrator

Reed Talent Solutions are working with Cadent Gas on the search for Workforce Management Administrator to join their fast-paced Workforce Management team.

What do you need to know about the role?

We are looking for an enthusiastic individual to join our Workforce Management team. You will be responsible for scheduling Dispatch resources to meet the demand of customer driven emergency workload within Cadent Networks.

Our customers are at the heart of everything we do, and our fantastic team strive to provide excellent service to those who rely on us 24 hours a day, 7 days a week.

• Job title: Workforce Management Administrator
• Location: Ansty Park, Pilot Way, Coventry, CV79JU
• Duration: 12 months
• Hourly pay rate: £12.45
• Shift: Monday - Friday 8am - 4pm with a 36-minute lunch break
• Start date: 27/05/2024
• Recruitment process: telephone pre-screen and test with Reed, onsite interview with Cadent Gas

The role holder will be accountable for:

• Use of Microsoft packages and Verint system to create and update shift patterns and planned events for the wider Dispatch team.
• Developing and maintaining excellent working relationships with both your immediate team and the wider business.
• Liaising with our Training team and Dispatch Management team to ensure planning for success each day to deliver for our customers.
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.
• Attention to detail and data accuracy is essential.

The ideal candidate for this assignment will:

We are looking for individuals who have the below qualities:

• Ability to actively listen and communicate confidently and effectively.
• Excellent communication skills, verbal and written, to ensure successful relationships are established and maintained.
• Data input skills (speed and accuracy).
• Logical thinking with the ability to resolve problems quickly and effectively.
• Experience in making accurate decisions under time pressure.
• Team player, supporting and coaching colleagues in order to achieve individual, team and departments goals and aspirations.
• Computer literate, including Microsoft packages and Verint (where possible).
• Able to adapt to seasonal workload demands and resourcing fluctuations.
• Willingness to learn and develop.

Why work at Cadent Gas?

At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

You will start your Cadent career at the new state of the art Ansty office (CV79JU). This is in the top 25% of new buildings last year, exceeding all sustainability regulations. It is one of the most environmentally friendly offices in the UK.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.

Be part of something big. Help shape the future of gas for generations to come.

"Cadent Gas is an excellent company to work for. They are very supportive and always have their employee’s best interests at the forefront. Cadent is customer focused and strive to getting it right first time"- David, Customer Centre Advisor

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!