WI-FI / IT Technical Assistant

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!

About The Role

We're looking for an experienced WI-FI / IT Technical Assistant to join our team.

We are seeking a dynamic and skilled WI-FI Technical Assistant to join our team in Minehead. The successful candidate will take full ownership of all aspects related to on-resort WI-FI services. From conducting physical checks to collaborating with third-party vendors, this role is pivotal in ensuring seamless and reliable WI-FI connectivity for our guests, our team and our business systems.

Working with WI-FI providers, monitoring the performance of the WI-FI network to proactively identify and resolve potential problems. Manage the installation and maintenance of Wi-Fi cabling infrastructure with both internal and external resources.

Respond promptly to reported Wi-Fi issues, providing efficient break-fix support with 3rd parties along with SLA agreements for support. Provide weekly management reports to IT HOD’s and Resort Leadership team on the status of the WiFi infrastructure on the Resort, with an analysis of the impact of any outages to our Guests, Team and Business and the remedial actions being taken.

About You

Have a good understanding of Wi-Fi technologies, a willingness to learn network protocols, hardware and troubleshooting techniques.

Familiarity with cabling infrastructure and hardware installation, whilst taking ownership of the day-to-day support function of resort WI-FI. You will be required to work independently on resort sometimes, there may also be a need to work some Saturdays when required and stay at other resorts to help with similar tasks on occasions.

Interested?

If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin’s, what about this role excites you and what you think makes you the perfect fit.