Welcome Manager

We have an exciting opportunity to lead a team of welcome staff and volunteers at Barrington Court.

You'll welcome our visitors and help them enjoy their visit. You’ll be experienced in managing people and delivering outstanding customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year.

We anticipate the successful post holder to work a minimum of 2 weekends per month, as well as Bank Holidays on a rota pattern. You will also be part of the property Duty Management team.

Barrington Court is a property of change, and with a major restoration project – The Revival Project – life is certainly exciting at Barrington. We welcome over 60,000 visitors a year. There are some very busy days which require a ‘all hands-on deck approach’ so be prepared to work flexibly to ensure visitors have an amazing experience.

We have a committed and passionate team that are focussed on delivering excellence every day and ensuring our visitors have a memorable visit. We work together as one, supporting each other to achieve a great level of success.

We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support that you need for the role of Welcome Manager.

For more information about our property please visit barrington-court

You’ll have overall responsibility for the Welcome team, and their safety and working practices, working closely with the property team to make sure every visitor has a great day.

You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

You'll be managing group bookings and compliance tasks relating to your department.

The Welcome Manager will be part of the Duty Management rota having responsibility for the safe opening and closing of the properties.

• Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment

• Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service

• Excellent organisational skills

• Confident leader, adaptable and responsive under pressure

• Ability to initiate service recovery without senior support

• Good IT skills (all MS Office)

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.